At a Glance
- Tasks: Lead a team to ensure top-notch patient care and efficient operations.
- Company: Dynamic healthcare company focused on patient transportation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a supportive team environment with a focus on ethical practices.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operations management and data-driven performance improvement.
The predicted salary is between 40000 - 50000 £ per year.
Our Client is seeking to recruit a seasoned professional ideally with managing patients and their transportation. The position will involve organising and managing a team of circa 30 personnel in the team. This role will be worked over 2 shifts from Monday to Friday each – 6.00 am to 4.00 pm or 12.00 noon to 9.00 pm each day.
Working in a team environment is very important for success; therefore, you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep scaling the business.
You will have specific responsibility for the following:
- The management of all staff within the operations group including the on and off boarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance.
- Implementation of improved operational procedures across all shifts. This will include standardisation of ways to deal with call answering, customer management, reporting of issues and a consistently professional working environment.
- Fully understand and manage the technology that runs operations, primarily Echo but also telecoms and future innovations.
- Work with the Operations Director and COO to develop KPI measurements for all aspects of the operations process and use this information to drive change and improvements through all parts of your areas of responsibility.
- Collaborate with the Driver Services Manager to ensure that Operations fairly allocate patient journeys to Driver Companions, aiming to optimise work distribution and support DC earnings through POB (Patients on Board).
- Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria.
- Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model.
- Take responsibility for accurate daily pricing exceptions.
- Work with the Head of Compliance & Training to investigate and respond to queries and issues.
Skills required:
- Previous experience in a similar role is essential.
- Experience of using data to improve performance.
- The ability to present your ideas and rationales to senior management clearly and concisely.
- As a healthcare business, ethical behaviour and business practices are part of our core values and you ensure that your behaviour and the behaviour of others is professional at all times.
- Assess situations to determine the importance, urgency, and risks, making clear decisions including escalation to your Line Manager.
- Proficient in all key packages such as Microsoft Excel and/or BI.
Personal Skills:
- Qualified determination and persistence.
- Effective communication skills.
- Self-awareness.
- Critical thinking.
- An ability and willingness to learn.
- Team skills.
- Honesty.
This is an office-based position Monday to Friday each week. The Client is based in Hampstead North London. The salary will be in the range of 40K - 50K + Benefits.
Do send your CV to us in Word format along with your salary and availability.
Operations Manager - Patient Care in London employer: Nexus Jobs
Our client, a leading bank in Central London, offers an exceptional work environment that fosters innovation and professional growth. With a strong emphasis on employee development, the company provides comprehensive training opportunities and a collaborative culture that encourages teamwork and knowledge sharing. Employees enjoy a competitive salary package, flexible working arrangements post-probation, and the chance to make a significant impact in a dynamic financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Patient Care in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Nexus Jobs.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Nexus Jobs.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Nexus Jobs, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager - Patient Care in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Nexus Jobs.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Nexus Jobs.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Nexus Jobs. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Nexus Jobs. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Nexus Jobs
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Nexus Jobs’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
