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- Tasks: Support and maintain IT infrastructure, troubleshoot issues, and assist with user account management.
- Company: A leading bank in Central London with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with exposure to cutting-edge technologies and excellent career advancement.
- Why this job: Join a dynamic team and make a real impact in the banking sector.
- Qualifications: 5-6 years of IT support experience, especially in banking or financial applications.
The predicted salary is between 40000 - 45000 £ per year.
Our Client, a bank based in Central London, is looking to recruit a bright talented individual as an IT Infrastructure Support Analyst with circa 5 to 6 years IT Support experience. You will have at least 5 to 6 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena.
Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. The Client is rolling out MS Windows 11 and would therefore like to recruit an individual with these skills.
Responsibilities
- Support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff.
- Assist in the response to service outages and other IT related problems as well as maintenance and upkeep for security of the systems in place.
- Familiarity with core banking systems or financial applications.
- Provide first/second level support for hardware, software, and network-related issues and working knowledge of VMWare.
- Install, configure, and maintain desktops, laptops, printers, phones/mobiles and other IT equipment.
- Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – image creation, management and deployments.
- Assist in user account management in Active Directory, Microsoft 365, SharePoint, OneDrive, Teams, and banking systems.
- Networking fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.
- Understanding of cybersecurity measures.
- Perform routine system backups and assist with disaster recovery operations.
- Monitor system performance and report abnormalities to senior IT staff.
- Assist with software updates, patches, and antivirus management.
- Exposure to following Fortinet solutions – FortiGate, FortiClient VPN, Symantec Endpoint Protection & Encryption, BitLocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA.
- Document IT procedures and maintain technical documentation relating to role.
Technical/Functional Skills
- Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS – Win10 & 11)
- Software proficiency – 0365, SharePoint and Teams – Banking applications
- Networking (IT)
- Proficient in programming languages & automation (good to have)
- Project management
- Data analysis
- Excellent troubleshooting and problem-solving skills.
- AV support
- Understanding of cybersecurity fundamentals
This is a hybrid role with at least 3 days a week in the office in Central London. The salary for this position will be circa £40K-£45K.
IT Infrastructure Support Engineer in London employer: Nexus Jobs
Contact Detail:
Nexus Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the banking and IT sectors. Attend meetups, webinars, or even just grab a coffee with someone in the field. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 11, Office365, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Bring it up when chatting with potential employers or during interviews.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! It shows initiative and can sometimes get your application noticed faster. Plus, we love seeing candidates who take that extra step.
✨Tip Number 4
Prepare for technical interviews by brushing up on your troubleshooting skills and understanding of cybersecurity measures. Practice common scenarios you might face in the role, so you can confidently demonstrate your expertise when it counts.
We think you need these skills to ace IT Infrastructure Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with Windows, Office365, and any banking applications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Infrastructure Support Engineer role. Share specific examples of how you've tackled similar challenges in the past, and let your personality come through.
Show Off Your Technical Skills: We’re keen on your technical know-how, so make sure to list all the relevant tools and technologies you’ve worked with. Mention your experience with laptop imaging, Active Directory, and any cybersecurity measures you've implemented – these are key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Nexus Jobs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Office365, and any banking applications. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Experience with Imaging Tools
Since laptop imaging is a key part of the role, be prepared to talk about your experience with tools like WIM USB, MDT, SCCM, and Intune. Share examples of how you've managed image creation and deployments to demonstrate your technical proficiency.
✨Understand Networking Fundamentals
Familiarise yourself with DNS, DHCP, TCP/IP, and LAN/WAN concepts. You might be asked to explain how these elements work together, so having clear examples or scenarios in mind can really help you stand out.
✨Prepare for Cybersecurity Questions
Given the importance of cybersecurity in this role, be ready to discuss your understanding of security measures and tools like Fortinet solutions and antivirus management. Highlight any relevant experiences where you ensured system security or handled potential threats.