At a Glance
- Tasks: Support IT applications and infrastructure, troubleshoot issues, and enhance user experience.
- Company: A leading bank in Central London with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in the banking sector.
- Qualifications: 5-10 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 50000 - 65000 £ per year.
Our Client, a bank based in Central London, is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2nd and 3rd level support.
- 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles.
- Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users.
- Be the face and central point of all incoming IT queries and issues, following ITIL best practice to ensure we always deliver high standards of operations.
- Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects.
- Ensure all key data for IT is up-to-date, relevant and maintained to a high level, to comply with the Bank’s auditing principles and processes.
- Ensure the Support Team achieves SLA targets outlined by the business and be part of a proficient and proactive Support Unit.
Regulatory Duties:
- Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
- Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.
- Accurately execute all controls within own area to minimise risk of policy, procedure and/or regulatory breaches.
- Identify new risks/control gaps within own area and escalate accordingly to your Line Manager and/or regulatory exercises.
- Training under a Senior IT Engineer / Head of Infrastructure in the Team during the probation period.
- As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects.
- Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.
- Proactively seek to complete recommended technical and behavioural competencies training required for your role.
Technical Experience Required:
- Exposure to Market Data, Bloomberg, Trader Support.
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
- Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm.
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
- VM-Ware virtualisation environments.
- Backups (various and ability to use different applications).
- Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI).
- Router maintenance - wireless configuration, installation and setups.
- PowerShell to a competent level (backup/azure/EMC).
- VPN Administration and Deployment.
- DNS – administration of DNS internal and external.
The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
IT Applications and Infrastructure Support Analyst in London employer: Nexus Jobs
Our client, a leading bank in Central London, offers an exceptional work environment that fosters innovation and professional growth. With a strong emphasis on employee development, the company provides comprehensive training opportunities and a collaborative culture that encourages teamwork and knowledge sharing. Employees enjoy a competitive salary package, flexible working arrangements post-probation, and the chance to make a significant impact in a dynamic financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications and Infrastructure Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nexus Jobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nexus Jobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nexus Jobs!
✨Direct Apply to Nexus Jobs
Let's not forget to apply directly through the Nexus Jobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications and Infrastructure Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nexus Jobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nexus Jobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nexus Jobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
