At a Glance
- Tasks: Lead the ERP and CRM teams to implement Dynamics 365 solutions and drive business objectives.
- Company: Join a dynamic IT leadership team in a thriving London tech company.
- Benefits: Competitive salary, flexible remote work, and opportunities for career growth.
- Other info: Exciting opportunity for career advancement in a collaborative environment.
- Why this job: Make a significant impact on global business operations with cutting-edge technology.
- Qualifications: Strong leadership skills and extensive experience in Dynamics 365 required.
The predicted salary is between 90000 - 110000 £ per year.
The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software packages integrated to D365 F&O and CRM, and legacy ERP applications (Navision, DataFlo).
The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams.
Responsibilities:
- Partner with the functional leaders and their organizations to create Dynamics 365 F&O and CRM roadmaps.
- Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned with Company short-term and long-term goals.
- Establish and lead the creation of technical SOPs and work instructions.
- Organize and lead a highly technical global team for scale and growth.
- Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications.
- Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery.
- Foster a culture of trusted partnership, service, and continuous improvement.
- Establish and meet service level commitments to support reliable and efficient daily operations.
- Manage significant capital and operating budgets.
- Lead and coach the ERP and CRM team to their full potential and develop their careers.
- Support and drive process change and communication in line with Dynamics 365 F&O and CRM best practices.
- Coordinate and contribute to end-user training, including the development of system documentation and training materials.
- Assist with functional specifications of customizations and integrations required for Dynamics 365 F&O and CRM implementations.
- Provide pre-go-live and post-go-live end-user support.
- Serve as the lead Dynamics 365 F&O and CRM technical expert on the development team.
- Take responsibility for the customized unit programming and overall system functionality.
- Work with the Project Managers, Business Analysts, and Consultants to understand the business/application requirements of the assigned task.
- Take responsibility for delivering development tasks within agreed budgets and timelines.
- Create technical documentation for all customizations and integrations.
Qualifications:
- Excellent leadership, management, interpersonal and communication skills.
- Success managing complex systems implementation projects.
- Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain.
- Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service.
- Experience integrating ISVs with D365.
- Experience with connecting D365 with Azure data lake.
- Expertise in understanding complex technology & applying it in a practical way to create business solutions.
- Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management.
- Experience designing and presenting IT solutions.
- In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT, SOX, HIPAA & GDPR knowledge preferred.
- Senior-level application management experience (12+ years).
- 12+ years of people management.
- 2+ years in a large international company preferred.
- Excellent organizational skills with the ability to balance multiple demands.
- Proven ability to write effective system and process documentation – including business and system requirements, process diagrams, and data flow charts.
- Exceptional customer service skills, follow up with clients and team members, and take the initiative to anticipate and solve problems.
- Effective time management skills.
- Ability to communicate effectively with all levels of the business.
- Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision.
- Ability to handle and resolve conflict.
The salary for this role will be in the range of £90,000 - £110,000 plus benefits. The position will be based in Kings Cross London – with remote working until the pandemic is resolved.
Do send your CV to us in Word format along with your salary and availability.
Director of ERP and CRM MS Dynamics 365 - London employer: Nexus Jobs
Our client, a leading bank in Central London, offers an exceptional work environment that fosters innovation and professional growth. With a strong emphasis on employee development, the company provides comprehensive training opportunities and a collaborative culture that encourages teamwork and knowledge sharing. Employees enjoy a competitive salary package, flexible working arrangements post-probation, and the chance to make a significant impact in a dynamic financial services landscape.
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We think this is how you could land Director of ERP and CRM MS Dynamics 365 - London
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We think you need these skills to ace Director of ERP and CRM MS Dynamics 365 - London
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nexus Jobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nexus Jobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nexus Jobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
