At a Glance
- Tasks: Lead IT projects, manage systems, and provide top-notch support to our team.
- Company: Join a forward-thinking tech company in the heart of London.
- Benefits: Attractive salary, flexible remote work, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement potential.
- Why this job: Make a real impact on IT operations and drive innovation from day one.
- Qualifications: 5-7 years in IT management with strong leadership and technical skills.
The predicted salary is between 75000 - 90000 £ per year.
We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.
Objectives of this Role
- Lead large IT projects, including the design and deployment of new IT systems and services
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Own projects, solutions, and key responsibilities within a larger business initiative
- Handle business-critical IT tasks and systems administration
- Research and evaluate emerging technologies, hardware, and software
- Track and maintain hardware and software inventory
Responsibilities for IT Manager
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Troubleshoot hardware and software issues related to internal IT
- Supervising daily operations of network and server infrastructure
- Aligning IT infrastructure with current and future business requirements and goals
- Evaluating risk, developing network recovery and backup processes
- Assessing and purchasing new and replacement hardware
- Testing, troubleshooting and adjusting information systems to operate effectively
- Implementing security of the network, data and its storage and communication systems
- Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed
- Develop and execute disaster procedures, and maintain data backups
- Manage information technology and computer systems
- Identify problematic areas and implement strategic solutions in time
- Preserve assets, information security and control structures
Qualifications for IT Manager
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 5-7 years experience in IT management
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Firm grasp on IT infrastructure and operations best practices
- Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring.
- Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications.
- Expertise with implementing, configuring, and testing solutions
- Proven leadership skills
- Strong creative and analytical thinking
- Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)
IT Infrastructure Support Manager employer: Nexus Jobs
Our client, a leading bank in Central London, offers an exceptional work environment that fosters innovation and professional growth. With a strong emphasis on employee development, the company provides comprehensive training opportunities and a collaborative culture that encourages teamwork and knowledge sharing. Employees enjoy a competitive salary package, flexible working arrangements post-probation, and the chance to make a significant impact in a dynamic financial services landscape.
