At a Glance
- Tasks: Provide second-line support for FIS Integrity treasury systems and resolve complex incidents.
- Company: Join a leading tech firm in London with a hybrid work culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact on treasury operations while working with cutting-edge technology.
- Qualifications: Experience in 1st/2nd line support and knowledge of treasury systems required.
The predicted salary is between 75000 - 95000 £ per year.
The 2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity is a full-time, hybrid role based in London, with the option to work from home part of the time. The role involves providing second-line technical support for FIS Integrity treasury infrastructure, including investigating and resolving complex incidents, performance issues, and system errors escalated from first-level support.
Daily responsibilities include:
- Monitoring system health
- Maintaining server and application environments
- Managing integrations
- Supporting upgrades, patches, and configuration changes
The engineer will collaborate with infrastructure, security, and treasury application teams to ensure system stability, compliance, and high availability. The role also includes documenting procedures, creating support knowledge articles, and contributing to continuous improvement of the support processes and tools.
Qualifications:
- Strong technical support and troubleshooting skills, including experience handling 2nd level incident resolution and root cause analysis.
- Hands-on system administration experience with enterprise environments, particularly in managing and supporting financial or treasury systems.
- Solid understanding of operating systems (e.g., Windows Server, Linux) and related infrastructure components.
- Knowledge of network security principles and practices, including access control, encryption, and secure configuration management.
- Experience with FIS Integrity or similar treasury/financial software is highly desirable.
- Ability to work effectively in a hybrid setup in London, collaborating with cross-functional teams and external vendors.
- Strong analytical, documentation, and communication skills, with attention to detail and a structured approach to problem solving.
- Relevant technical certifications (e.g., Microsoft, Linux, networking, security) and a degree in computer science, information technology, or a related field are advantageous.
Operational Platform Monitoring & Treasury Process Assurance:
- Ensures uninterrupted execution of Treasury-critical processes and protection of daily cash positioning, payment execution, and cut-off compliance.
- Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes).
- Oversee payment flows across SWIFT, API, EBICS, and bank platforms.
- Validate inbound data (bank statements, market data, trade feeds).
- Execute operational runbooks for failed processes and controlled reprocessing.
- Perform daily checks and controls including cash position validation and transaction completeness.
Incident Management & Treasury Service Continuity:
- Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.
- Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact.
- Perform structured triage and initial diagnosis.
- Resolve standard issues within SLA using approved knowledge base and runbooks.
- Escalate complex or cross-system issues to L3 with full technical and business diagnostic context.
- Support major incident management processes and incident bridge calls.
Cash, Position & Exposure Data Integrity:
- Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision-making, external reporting, and audit processes.
- Validate transaction, position, balance, and exposure data across Treasury systems.
- Identify and resolve discrepancies impacting liquidity confidence and risk accuracy.
- Support reconciliation processes and ensure audit-ready completeness of financial data.
Testing & Release Support with Treasury Assurance:
- Ensures Treasury readiness and outcome protection for system changes and SaaS releases.
- Support execution of business testing, UAT, and regression testing.
- Validate operational outputs resulting from system changes.
- Assist in business readiness checks prior to release or cutover.
Essential:
- 2–5 years’ experience in 1st / 2nd Line Treasury systems or financial systems support.
- Understanding of Treasury processes (payments, liquidity, settlements).
- Experience with incident management and ITIL processes.
- Strong analytical and troubleshooting skills.
Desirable:
- Experience in FIS Integrity System.
- Basic SQL or data interrogation capability.
- Exposure to SWIFT, APIs, and integration technologies.
- Experience supporting UAT or testing cycles.
Qualifications:
- Degree in Finance, IT, or related discipline.
- ITIL Foundation (preferred).
- Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable.
- A proactive attitude and ability to adapt to a hybrid work environment.
This will be a hybrid role with 3 days in the office in Central London.
2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity employer: Nexus Jobs
As a leading bank located in the heart of London, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, flexible remote working options, and ample opportunities for professional growth, making it an ideal environment for those looking to advance their careers in IT infrastructure. Join us to be part of a team that values your expertise and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity
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We think you need these skills to ace 2nd Level Treasury Infrastructure Systems Support Engineer – FIS Integrity
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nexus Jobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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How to prepare for a job interview at Nexus Jobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
