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- Tasks: Support and maintain IT infrastructure while communicating with users in English and Japanese.
- Company: Join a global company focused on innovative IT solutions.
- Benefits: Competitive salary of £40K - £50K and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhancing your tech skills in a fast-paced environment.
- Qualifications: 3+ years of IT experience and proficiency in English and Japanese required.
- Other info: Located in the vibrant City of London, perfect for networking and career advancement.
IT Infrastructure Engineer 2nd and 3rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer * * IT Infrastructure related project * Communicate and coordinate with the person in charge of the project in HQ (in Japanese) * Communicate and coordinate with the user in each office (in English) * Provide support for to end users during system deployment/migration(User manual, user training) * Global User Support * Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents. * Escalate the incidents to the appropriate vendors. * Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical * Proven working experience in IT Service management operations * Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) * Basic operation system knowledge (e.g. Windows10, Windows server, Azure) * Basic Microsoft Office 365 knowledge * Second line level technical support and problem-solving skill Communication * Candidate needs to have strong interpersonal communication skills * Ability to work both independently and as part of a team. * Adoptability to work in a fast-changing environment * Strong written and verbal communication skills * Proficient in English & Japanese language skills (Reading/Writing/Speaking). * User facing support skills * Self-motivated and an innovative mindset Experience: * 3+ years IT experience in a corporate environment. * Second line technical support * System Maintenance * Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 * Cisco/Fortinet * Project management experience preferred. The position is based in the City of London. The salary will be £40K – £50K. Do send your CV to us in Word format along with your salary and notice period
IT Infrastructure Engineer 2nd and 3rd Line with Japanese employer: Nexus Jobs Ltd
Contact Detail:
Nexus Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer 2nd and 3rd Line with Japanese
✨Tip Number 1
Make sure to highlight your bilingual skills in both English and Japanese during the interview. Being able to communicate effectively in both languages is crucial for this role, so prepare examples of how you've used these skills in past experiences.
✨Tip Number 2
Familiarize yourself with IT infrastructure concepts and tools mentioned in the job description, such as ServiceNow, TCP/IP, and Microsoft 365. Being able to discuss these topics confidently will demonstrate your technical knowledge and readiness for the position.
✨Tip Number 3
Prepare to discuss your experience with incident management and user support. Think of specific situations where you successfully resolved issues or improved processes, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the company culture and values of the global company you're applying to. Understanding their approach to IT infrastructure and support can help you align your answers with their expectations during the interview.
We think you need these skills to ace IT Infrastructure Engineer 2nd and 3rd Line with Japanese
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience, especially in 2nd and 3rd line support. Emphasize your technical skills, such as knowledge of TCP/IP, Windows Server, and Microsoft Office 365, as well as your language proficiency in both English and Japanese.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention your experience in IT service management and your ability to communicate effectively in both languages. Highlight any project management experience you have, as this is preferred for the position.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to liaise with users and stakeholders in both English and Japanese. This could include past experiences where you successfully managed user support or coordinated projects.
Follow Application Instructions: Ensure you send your CV in Word format as specified in the job description. Include your salary expectations and notice period clearly in your application to avoid any confusion.
How to prepare for a job interview at Nexus Jobs Ltd
✨Showcase Your Bilingual Skills
Since the role requires proficiency in both English and Japanese, be prepared to demonstrate your language skills during the interview. Practice common IT terminology in both languages to ensure you can communicate effectively with both end users and project stakeholders.
✨Highlight Your Technical Experience
Make sure to discuss your previous experience in IT service management and technical support. Be ready to provide specific examples of how you've handled 2nd and 3rd line support issues, including any relevant projects you've worked on.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past incidents you've managed, how you escalated issues, and your approach to user training and support during system deployments.
✨Demonstrate Your Adaptability
The job requires working in a fast-changing environment, so be prepared to discuss how you've adapted to changes in technology or processes in your previous roles. Share examples that highlight your ability to learn quickly and work effectively under pressure.
