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- Tasks: Support FX trading platform, troubleshoot issues, and assist users daily.
- Company: Join a leading financial firm in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a fast-paced team, enhancing trading systems and making an impact.
- Qualifications: Experience in application support, knowledge of FX trading, and strong problem-solving skills.
- Other info: Work in a collaborative team with a focus on innovation and excellence.
Our Client is looking to recruit an experienced Application Support Specialist FX to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems.
Purpose of role:
- Provide day-to-day support for our FX trading platform, including troubleshooting, issue resolution, and user assistance.
- Collaborate with the IT team to deploy, configure, and maintain the FX trading applications and associated infrastructure.
- Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability.
- Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively.
- Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary.
- Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes.
- Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications.
- Develop and maintain technical documentation, user guides, and support procedures.
Requirements:
- Proven experience in a similar role, providing application support for financial systems.
- Strong knowledge of FX trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions.
- Proficiency in supporting and troubleshooting Windows applications.
- Solid understanding of database concepts and SQL query language.
- Strong knowledge of AWS/Azure.
- Familiarity with FIX protocol and experience with FIX connectivity troubleshooting.
- Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment.
- Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.
- Ability to work independently as well as collaboratively in a team-oriented environment.
The salary for this position will be in the range £70K - £90K. Do send your CV to us in Word format along with your salary and availability.
Application Support with FX employer: Nexus Jobs Ltd
Contact Detail:
Nexus Jobs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support with FX
✨Tip Number 1
Familiarise yourself with the FX trading platform and its functionalities. Understanding how the system operates will not only help you troubleshoot effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your knowledge of SQL and database concepts, as these skills are crucial for diagnosing issues within the application. Consider working on sample queries or projects that showcase your ability to manage and manipulate data.
✨Tip Number 3
Network with professionals in the finance and tech sectors, especially those who work with FX trading systems. Engaging in conversations can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your problem-solving strategies in high-pressure situations. Think of specific examples from your past experience where you successfully resolved technical issues, as this will highlight your capability to thrive in a fast-paced environment.
We think you need these skills to ace Application Support with FX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly within financial systems. Emphasise your knowledge of FX trading concepts and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your problem-solving skills and ability to work under pressure, as well as your experience with troubleshooting Windows applications and database concepts.
Showcase Technical Skills: In your application, clearly outline your proficiency in AWS/Azure and familiarity with FIX protocol. Provide examples of how you've used these skills in previous roles to demonstrate your capability.
Highlight Communication Skills: Since effective communication is crucial for this role, include examples of how you've successfully communicated technical concepts to non-technical users. This will show your ability to be a primary point of contact for traders and end users.
How to prepare for a job interview at Nexus Jobs Ltd
✨Know Your FX Trading Concepts
Make sure you brush up on your knowledge of FX trading terminology, including currency pairs, options, and market conventions. Being able to speak confidently about these concepts will show that you understand the industry and can communicate effectively with traders.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlight your ability to troubleshoot under pressure, as this is crucial in a fast-paced trading environment.
✨Familiarise Yourself with Technical Tools
Since the role involves supporting Windows applications and working with AWS/Azure, ensure you're comfortable discussing your experience with these technologies. Be ready to explain how you've used SQL for database queries and any experience you have with FIX protocol.
✨Communicate Clearly
Practice articulating technical concepts in simple terms, as you'll need to assist non-technical users. Effective communication is key, so consider how you can demonstrate this skill during the interview.
