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- Tasks: Provide top-notch technical support to a global customer base and solve problems creatively.
- Company: Join a rapidly growing company that values innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary of £35K - £38K and opportunities for career growth.
- Why this job: Perfect for early-career developers who love helping others and tackling challenges.
- Qualifications: 2-5 years in technical support, strong communication skills, and a customer-focused mindset required.
- Other info: Experience with web technologies and version control platforms is a plus.
The predicted salary is between 35000 - 38000 £ per year.
<b>Job Description</b><br> <br>Technical Support Engineer – Holborn London<br> <br>As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support.<br> <br>You will provide effective, high-quality technical support to the Company's rapidly growing global customer base.<br> <br>The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month.<br> <br>The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required.<br> <br>This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems.<br> <br>Main responsibilities and qualifications:<br> <br>Extremely strong communication and follow-up skills.<br> <br>You can speak both engineer and human.<br> <br>Speaks and writes English fluently.<br> <br>Self-driven and thrives in a fast-paced environment.<br> <br>Shows initiative; works hard and leads by example as part of a greater team.<br> <br>Brings new ideas to the table about the support process and architecture; is able to implement them if needed!<br> <br>Great organization skills and ability to plan ahead.<br> <br>Must be a creative problem solver; able to think outside the box when challenging support issues appear.<br> <br>Customer focused mentality required; you love helping other people and see how they make great use of our products.<br> <br>Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL.<br> <br>Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts..<br> <br>Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence). <br> <br>Strong ability to retrieve historical data from multiple sources. 2 – 5 years experience in customer service/support role<br> <br>Salary for this role will be £35K – £38K.<br> <br>Please send your CV to us in Word format along with salary.
Technical Support Engineer- Holborn London employer: Nexus Jobs Limited
Contact Detail:
Nexus Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer- Holborn London
✨Tip Number 1
Make sure to showcase your problem-solving skills during the interview. Prepare examples of how you've successfully resolved technical issues in the past, especially in high-pressure situations.
✨Tip Number 2
Familiarize yourself with the technologies mentioned in the job description, such as APIs, MySQL, and web technologies like HTML and JavaScript. Being able to discuss these topics confidently will set you apart.
✨Tip Number 3
Demonstrate your communication skills by practicing how to explain technical concepts in simple terms. This is crucial for a role that involves supporting both technical and non-technical users.
✨Tip Number 4
Show your enthusiasm for customer service. Share stories that highlight your passion for helping others and how you’ve gone above and beyond to ensure customer satisfaction.
We think you need these skills to ace Technical Support Engineer- Holborn London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience, especially any roles where you've dealt with customer service. Emphasize your problem-solving skills and ability to communicate effectively with both technical and non-technical users.
Showcase Relevant Skills: In your application, clearly outline your familiarity with web technologies like CSS, HTML, and JavaScript. Mention any experience you have with databases, APIs, and version control systems like Git, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate how you meet the qualifications listed in the job description.
Follow Application Instructions: Ensure you send your CV in Word format as specified in the job description. Don't forget to include your salary expectations to align with the company's requirements.
How to prepare for a job interview at Nexus Jobs Limited
✨Show Your Problem-Solving Skills
As a Technical Support Engineer, you'll need to demonstrate your ability to solve problems creatively. Prepare examples from your past experiences where you successfully resolved technical issues or improved processes.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll be interacting with both technical and non-technical users.
✨Demonstrate Customer Focus
Highlight your passion for helping others. Share stories that showcase your customer service experience and how you've gone above and beyond to assist clients.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of web technologies, APIs, and version control systems like Git. Being able to discuss these topics confidently will show your technical competence and readiness for the role.
