Nexus Jobs Limited is helping our client, a retail technology software company, recruit a Service Desk Manager in Central London. You will lead a fast-paced support team, manage 1st- to 3rd-line tickets, and ensure high-quality service to both internal and external customers.
The role requires 3–5 years of commercial helpdesk experience, ITIL knowledge and familiarity with FreshDesk or Zendesk. You will monitor SLAs, drive improvements and report on incidents.
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SaaS Service Desk Manager | ITIL Lead & SLA Champion employer: Nexus Jobs Limited
As a leading player in the financial services sector, our company offers an exceptional work environment for the Disaster Recovery and Testing Manager role in London. We pride ourselves on fostering a collaborative culture that values innovation and continuous learning, providing ample opportunities for professional growth and development. With competitive compensation and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally in this dynamic city.
