At a Glance
- Tasks: Manage residential properties, ensuring compliance and excellent service for landlords and tenants.
- Company: Leading independent estate agent with a strong reputation for customer service.
- Benefits: Competitive salary package, Monday to Friday hours, and opportunities for career growth.
- Other info: Supportive environment with training and mentoring for career development.
- Why this job: Join a passionate team and make a real difference in property management.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
My client is a leading multi-branch independent agent who has built up an impressive brand over many years. They pride themselves on their reputation for delivering outstanding customer service and believe in bringing together traditional values, the latest technology, and a real passion for people and property. They are currently looking for an experienced and highly organised Senior Property Manager to oversee a portfolio of residential properties and lead their property management function. This role requires strong leadership, excellent communication skills, and a deep understanding of the lettings and property management sector. You will act as the main escalation point for landlords, tenants, and contractors while ensuring compliance, service excellence, and portfolio performance.
Key Responsibilities
- Portfolio Management: Oversee a portfolio of managed residential properties, ensuring all tenancy and property-related matters are handled efficiently. Conduct regular property inspections and ensure all maintenance issues are resolved promptly. Manage rent reviews, arrears, and tenancy terminations.
- Compliance & Legislation: Ensure properties comply with current lettings legislation, including safety certifications, deposit protection, and right-to-rent obligations. Stay updated on changes in housing law and industry standards, advising management and landlords accordingly.
- Landlord & Tenant Relations: Build strong and trusting relationships with landlords and tenants. Handle escalated complaints and complex cases professionally and proactively. Provide landlords with guidance on legislation, rent levels, maintenance, and portfolio performance.
- Team Leadership: Support junior property managers and administrators, offering training, coaching, and guidance. Oversee the quality of work within the property management team and contribute to process improvements.
- Maintenance & Contractor Management: Coordinate repairs and maintenance with approved contractors. Manage quotes, approval processes, and contractor performance. Ensure emergencies are handled quickly and effectively.
- Administrative Duties: Prepare documentation such as notices, inventories, and inspection reports. Maintain accurate records using the company’s property management software. Report on KPIs, portfolio health, and compliance status.
Key Skills & Experience
- Experience in residential property management.
- Strong understanding of UK lettings legislation and compliance.
- Excellent communication and conflict-resolution skills.
- ARLA/Propertymark qualification (or working towards) preferred.
- High level of organisation and attention to detail.
- Ability to lead, mentor, and support team members.
- Confident using property management systems and Microsoft Office.
Personal Attributes
- Calm under pressure and solution-focused.
- Professional, reliable, and accountable.
- Customer-service driven with a positive attitude.
- Strong problem solver with the ability to handle complex cases.
- Proactive approach to improving processes and service delivery.
Competitive salary and commission package OTE £35K+. Hours: Monday – Friday 9 – 5:30.
The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agency, New Homes Sales, Property Management and Financial Services.
Lettings Senior Property Manager in Sutton Coldfield employer: Nexus ERP Limited
As a leading independent agent in Sutton Coldfield, our company is dedicated to fostering a supportive and dynamic work environment where employees can thrive. We offer competitive salaries, a strong emphasis on professional development, and the opportunity to work with a passionate team that values outstanding customer service and innovative practices in property management. Join us to be part of a culture that prioritises collaboration, growth, and excellence in the lettings sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Senior Property Manager in Sutton Coldfield
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Nexus ERP Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Nexus ERP Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Nexus ERP Limited's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Senior Property Manager in Sutton Coldfield
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Senior Property Manager role at Nexus ERP Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Nexus ERP Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Nexus ERP Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Nexus ERP Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Nexus ERP Limited.
