At a Glance
- Tasks: Manage residential properties, ensuring compliance and excellent service for landlords and tenants.
- Company: Leading independent estate agent with a strong reputation for customer service.
- Benefits: Competitive salary package, Monday to Friday hours, and opportunities for career growth.
- Other info: Supportive environment with training and mentoring for career development.
- Why this job: Join a passionate team and make a real difference in property management.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
My client is a leading multi-branch independent agent who has built up an impressive brand over many years. They pride themselves on their reputation for delivering outstanding customer service and believe in bringing together traditional values, the latest technology, and a real passion for people and property. They are currently looking for an experienced and highly organised Senior Property Manager to oversee a portfolio of residential properties and lead their property management function. This role requires strong leadership, excellent communication skills, and a deep understanding of the lettings and property management sector. You will act as the main escalation point for landlords, tenants, and contractors while ensuring compliance, service excellence, and portfolio performance.
Key Responsibilities
- Portfolio Management: Oversee a portfolio of managed residential properties, ensuring all tenancy and property-related matters are handled efficiently. Conduct regular property inspections and ensure all maintenance issues are resolved promptly. Manage rent reviews, arrears, and tenancy terminations.
- Compliance & Legislation: Ensure properties comply with current lettings legislation, including safety certifications, deposit protection, and right-to-rent obligations. Stay updated on changes in housing law and industry standards, advising management and landlords accordingly.
- Landlord & Tenant Relations: Build strong and trusting relationships with landlords and tenants. Handle escalated complaints and complex cases professionally and proactively. Provide landlords with guidance on legislation, rent levels, maintenance, and portfolio performance.
- Team Leadership: Support junior property managers and administrators, offering training, coaching, and guidance. Oversee the quality of work within the property management team and contribute to process improvements.
- Maintenance & Contractor Management: Coordinate repairs and maintenance with approved contractors. Manage quotes, approval processes, and contractor performance. Ensure emergencies are handled quickly and effectively.
- Administrative Duties: Prepare documentation such as notices, inventories, and inspection reports. Maintain accurate records using the company’s property management software. Report on KPIs, portfolio health, and compliance status.
Key Skills & Experience
- Experience in residential property management.
- Strong understanding of UK lettings legislation and compliance.
- Excellent communication and conflict-resolution skills.
- ARLA/Propertymark qualification (or working towards) preferred.
- High level of organisation and attention to detail.
- Ability to lead, mentor, and support team members.
- Confident using property management systems and Microsoft Office.
Personal Attributes
- Calm under pressure and solution-focused.
- Professional, reliable, and accountable.
- Customer-service driven with a positive attitude.
- Strong problem solver with the ability to handle complex cases.
- Proactive approach to improving processes and service delivery.
Competitive salary and commission package OTE £35K+. Hours: Monday – Friday 9 – 5:30.
The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agency, New Homes Sales, Property Management and Financial Services.
Lettings Senior Property Manager in Sutton Coldfield employer: Nexus ERP Limited
As a leading independent agent in Sutton Coldfield, our company is dedicated to fostering a supportive and dynamic work environment where employees can thrive. We offer competitive salaries, a strong emphasis on professional development, and the opportunity to work with a passionate team that values outstanding customer service and innovative practices in property management. Join us to be part of a culture that prioritises collaboration, growth, and excellence in the lettings sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Senior Property Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Attend property management events or local meet-ups to connect with industry professionals. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your expertise! Create a LinkedIn profile that highlights your experience in lettings and property management. Share articles or insights related to the industry to position yourself as a knowledgeable candidate.
✨Tip Number 3
Prepare for interviews by practising common questions specific to property management. Think about scenarios where you’ve successfully handled tenant issues or compliance challenges, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who fit the bill. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Lettings Senior Property Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Senior Property Manager role. Highlight your experience in residential property management and any relevant qualifications, like ARLA/Propertymark. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with landlords, tenants, and contractors, it's crucial to showcase your excellent communication skills. Use examples from your past experiences where you’ve successfully resolved conflicts or built strong relationships.
Be Detail-Oriented:Attention to detail is key in property management. When filling out your application, make sure there are no typos or errors. We appreciate candidates who take the time to present their information clearly and accurately.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application thoroughly.
How to prepare for a job interview at Nexus ERP Limited
✨Know Your Stuff
Make sure you brush up on UK lettings legislation and compliance. Familiarise yourself with the latest changes in housing law, as this will show your potential employer that you're proactive and knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed complex situations in property management. Highlight your ability to mentor junior staff and improve processes, as this is key for the Senior Property Manager role.
✨Build Rapport
During the interview, focus on demonstrating your excellent communication skills. Share experiences where you've built strong relationships with landlords and tenants, and how you've handled escalated complaints effectively.
✨Be Organised
Bring along any relevant documentation that showcases your organisational skills, such as reports or records from previous roles. This will help illustrate your attention to detail and ability to manage a portfolio efficiently.
