Lettings Administrator

Job Description

Lettings Administrator - Leamington Spa - up to £28k

My client is a leading independent Lettings Agent who have been established in Leamington Spa for over 40 years. They are currently looking for a Lettings Administrator where you will ensure the admin side of their lettings and property management is accurate, on time, and compliant. That means tenancy agreements that are right first time, deposits registered within the legal deadlines, safety certificates tracked so nothing lapses, and fees and arrears handled promptly. You’ll also be a friendly, professional first point of contact for landlord and tenant queries.

The role is more than just processing, you’re the glue that holds the operation together. The property managers and lettings team depend on you to keep things moving, and they’ll value someone who takes pride in getting it right and speaks up when something needs attention.

Key Responsibilities

• Tenancy Administration - creating tenancy agreements, handling amendments and renewals
• Deposits and Compliance - Registering deposits; uploading safety certificates and Right to Rent documents
• Financial Administration - Credit control; raising and allocating fees
• Client Communication - Handling enquiries from tenants and landlords by phone and email
• Supporting the Property Management Team - Helping property managers with documentation, compliance tracking, and coordination

What Makes Someone Great in This Role

They are not looking for a robot who just follows a process. The people who do well here are the ones who:

· Take ownership. If something’s your responsibility, you see it through to the end — not just until the form’s filled in. You care about the result.

· Adapt how they communicate. A frustrated tenant needs a different approach to a busy property manager. You read the situation and adjust.

· Stay calm and get on with it. When things get busy or something goes wrong, you don’t panic and you don’t go quiet — you prioritise and crack on.

· Are helpful, not passive. You don’t just do what’s asked and nothing more. If you can see a better way, or something’s been missed, you say so.

· Want things to be good, not just done. You’re not satisfied with “that’ll do”. If a process keeps causing errors, you’ll suggest a fix.

What they Offer

· Salary: Up to £28,000 (depending on experience)

· A supportive, down-to-earth team in a well-regarded local agency

· Work that matters — your accuracy and reliability directly affect landlords and tenants

· ARLA/Propertymark qualification support if you want to develop professionally

· A genuine career path — several of the team have moved from admin into lettings and property management roles

You’ll Thrive in this role if...

· You’ve spotted a mistake nobody else noticed and fixed it — or flagged it to someone who could

· You care about getting things right, not just getting them done

· You’ve handled a difficult phone call without passing it straight to someone else

· You’re curious about how your work fits into the bigger picture of the business

Working Hours - Monday to Friday 9am - 5.30pm and one in four Saturdays 9am - 3pm

The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agencies, New Homes Sales, Property Management and Financial Services.