At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in luxury hospitality.
- Company: Prestigious facilities management company serving iconic 5-star venues in London.
- Benefits: Highly competitive salary, autonomy, and excellent career prospects.
- Other info: Opportunity to shape operations and build strong client relationships.
- Why this job: Make a real impact in a fast-paced, luxury environment while driving operational excellence.
- Qualifications: Proven leadership experience in hospitality or facilities management with a focus on service quality.
The predicted salary is between 70000 - 90000 £ per year.
On behalf of a prestigious client, our client is one of the UK’s most respected facilities management companies, with years of specialist expertise. They deliver exceptional cleaning, maintenance, and support services to iconic 5‑star hotels, fine‑dining restaurants, and private members’ clubs across Greater London. They are now seeking a dynamic, experienced Head of Operations to lead and scale their high‑end Hospitality division in London. This is a senior leadership role that will drive operational excellence, team performance, and client satisfaction in a luxury, fast‑paced environment.
The Role
Reporting to senior leadership, you will have full operational responsibility for the delivery of front‑ and back‑of‑house cleaning, day and night services, kitchen portering, maintenance, specialist care and all supporting services across a portfolio of prestigious London venues. Your focus will be on protecting and enhancing clients’ 5‑star reputations while driving efficiency, growth, and service innovation.
Key Responsibilities
- Lead, inspire, and develop a large team of operational managers, supervisors, and frontline staff across multiple high‑profile sites.
- Ensure consistently outstanding service quality, compliance, and client satisfaction.
- Manage operational performance, KPIs, budgets, labour planning, and cost control.
- Develop and refine processes, SOPs, training programmes, and best‑practice standards.
- Build and nurture strong, long‑term relationships with key clients.
- Oversee health & safety, sustainability, quality accreditations, and regulatory compliance.
- Drive continuous improvement and operational scalability to support business growth.
- Work collaboratively with other service divisions for seamless integrated delivery.
Candidate Profile
- Proven senior operations leadership experience in either hospitality/events facilities management, contract cleaning, or luxury hotel operations.
- Strong track record managing large, multi‑site teams.
- Deep understanding of 5‑star service standards, guest experience, and the unique operational demands of hotels, restaurants, and private clubs.
- Solid commercial acumen with P&L/budget responsibility and a focus on efficiency and profitability.
- Passion for people leadership, service excellence, and building positive workplace cultures.
- Proactive, solutions‑focused leader with excellent attention to detail.
- Relevant qualifications (e.g., IOSH/NEBOSH or hospitality management) are advantageous.
What’s on Offer
- Highly competitive salary and benefits package (full details available on application).
- Significant autonomy to shape operations and make a real impact.
- Excellent long‑term career prospects within a thriving business.
Head of Operations employer: Nexus Elite
As a leading facilities management company in the luxury hospitality sector, we pride ourselves on fostering a dynamic and inclusive work culture that values excellence and innovation. Our employees enjoy competitive salaries, comprehensive benefits, and significant autonomy to shape operations, all while working in the vibrant and prestigious environment of London. With a strong focus on professional development and career growth, we are committed to nurturing talent and ensuring our team members thrive in their roles.
