At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in luxury hospitality.
- Company: Prestigious facilities management company serving iconic 5-star venues in London.
- Benefits: Highly competitive salary, autonomy, and excellent career prospects.
- Other info: Opportunity to shape operations and build positive workplace cultures.
- Why this job: Make a real impact in a fast-paced, luxury environment while driving operational excellence.
- Qualifications: Proven leadership experience in hospitality or facilities management with a focus on service quality.
The predicted salary is between 70000 - 90000 £ per year.
On behalf of a prestigious client, our client is one of the UK’s most respected facilities management companies, with years of specialist expertise. They deliver exceptional cleaning, maintenance, and support services to iconic 5‑star hotels, fine‑dining restaurants, and private members’ clubs across Greater London. They are now seeking a dynamic, experienced Head of Operations to lead and scale their high‑end Hospitality division in London. This is a senior leadership role that will drive operational excellence, team performance, and client satisfaction in a luxury, fast‑paced environment.
The Role
- Reporting to senior leadership, you will have full operational responsibility for the delivery of front‑ and back‑of‑house cleaning, day and night services, kitchen portering, maintenance, specialist care and all supporting services across a portfolio of prestigious London venues.
- Your focus will be on protecting and enhancing clients’ 5‑star reputations while driving efficiency, growth, and service innovation.
Key Responsibilities
- Lead, inspire, and develop a large team of operational managers, supervisors, and frontline staff across multiple high‑profile sites.
- Ensure consistently outstanding service quality, compliance, and client satisfaction.
- Manage operational performance, KPIs, budgets, labour planning, and cost control.
- Develop and refine processes, SOPs, training programmes, and best‑practice standards.
- Build and nurture strong, long‑term relationships with key clients.
- Oversee health & safety, sustainability, quality accreditations, and regulatory compliance.
- Drive continuous improvement and operational scalability to support business growth.
- Work collaboratively with other service divisions for seamless integrated delivery.
Candidate Profile
- Proven senior operations leadership experience in either hospitality/events facilities management, contract cleaning, or luxury hotel operations.
- Strong track record managing large, multi‑site teams.
- Deep understanding of 5‑star service standards, guest experience, and the unique operational demands of hotels, restaurants, and private clubs.
- Solid commercial acumen with P&L/budget responsibility and a focus on efficiency and profitability.
- Passion for people leadership, service excellence, and building positive workplace cultures.
- Proactive, solutions‑focused leader with excellent attention to detail.
- Relevant qualifications (e.g., IOSH/NEBOSH or hospitality management) are advantageous.
What’s on Offer
- Highly competitive salary and benefits package (full details available on application).
- Significant autonomy to shape operations and make a real impact.
- Excellent long‑term career prospects within a thriving business.
Head of Operations employer: Nexus Elite
As a leading facilities management company in the luxury hospitality sector, we pride ourselves on fostering a dynamic and inclusive work culture that values excellence and innovation. Our employees benefit from competitive salaries, comprehensive training programmes, and significant opportunities for career advancement within a prestigious portfolio of 5-star venues in London. Join us to make a meaningful impact while working alongside passionate professionals dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nexus Elite. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nexus Elite
Don't be shy about reaching out to Nexus Elite directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nexus Elite and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nexus Elite
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
