Operations Consultant in Essex

Nexus is a health and social care transformation consultancy. Our purpose: We help health and care leaders solve their hardest problems - the ones that sit between teams, across organisations, and beneath the surface – and help them deliver genuine, sustainable transformation.

Internally, we’re the anti-burnout consultancy. We work a four-day week as standard. This isn't a perk or a policy for policy's sake — it's a deliberate choice, rooted in how we believe great work actually gets done: by people who are energised and mentally present, not burned out and stretched thin. We believe health and social care deserve the best support, support that actually makes a meaningful difference to staff and service users. We don't write reports to just gather dust. We get on-site, work alongside clinical and operational teams, and we stay until change is embedded and value is proven.

At the moment, we work wholly in patient flow and unplanned (urgent and emergency) care, from population health management and crisis prevention through to reablement outcomes, on problems that have often been years in the making. The work is complex, but it matters. We're just starting our third year of business. We’re small, but we’re growing quickly. You'll work closely with the founder, carry genuine responsibility from day one, and have a direct line to the decisions that shape both the programmes we deliver and the company we're building.

We're looking for an Operations Consultant to join the team and get stuck in. You'll lead workstreams and analytical pieces on live programmes, working directly with frontline teams and senior client stakeholders. You'll structure ambiguous problems, dig into data, build the evidence base, and help clients move from diagnosis to action — and then stay to make sure it sticks. This isn't a support role. You'll be trusted to own your work, challenge what needs challenging, and bring your own thinking.

In Nexus, you’ll always have two jobs. Do the work, and improve the work. If you see a better way to do something that will help us be more efficient or effective for clients, we'll give you the space, support, and backing to run with it. You'll be on-site with clients three days a week — Tuesday to Thursday tend to be the most valuable days — when client teams are in, decisions get made, and momentum builds. But we're flexible. Your four-day working pattern will depend on your needs, the programme, and the client. We design working patterns to get the best out of our people and deliver the best outcomes for those we serve. The fourth ‘day’ — worked from home — is yours to shape. It can be one full day, or split across evenings, or however works for you. We don't prescribe when or how. We care about outcomes, not clocks.

The only ask is that you stay practical — if a client meeting needs us, we need to be there (but we’re a team—it’s not all on you).

Nexus means ‘connection’, and that’s what we’re all about. Connecting the dots from the front line to the board. Connecting staff anecdotes and feelings with big data and observational understanding. Our team comprises operations consultants, urgent care subject matter experts, medical consultants, and former CEOs of acute hospitals. Our combined knowledge and internal challenges drive the outcomes we deliver. But more than that, we’re just humans. And having work that supports how we want to live is how we’ll develop the best teams and deliver the best outcomes for our clients.

Our team are parents and grandparents, have caring responsibilities, home commitments, animals, are neurodiverse and enjoy not working 60-hour weeks. If you’ve got kids, and you’re on a call (internally or with clients) and they need a hug - we expect you to hug them. Get them on your lap. Give them what they need. There’s no reason you can’t do both. This is how we work, and we’ll always have your back.

What we're looking for:

• Experienced: At least three years in management or operations consulting, ideally from Newton, an MBB firm, or a comparably rigorous environment.
• Sector depth: Experience working in health or social care is a significant advantage.
• Analytical and logical: Comfortable with data, numbers, and structured problem-solving.
• A people person: Can hold a room, build trust with a sceptical clinical director.
• Comfortable in ambiguity: Nexus is growing. Not everything is figured out.
• Someone who loves improvement: Delivering change is hard. Loving what we do keeps us going when things are tough.

What you'll get:

• Salary: £70,000–£100,000, depending on experience, knowledge, and sector depth.
• Four-day work week as standard.
• 5% employer pension contribution, non-contributory.
• 25 days holiday, rising by one day each year to 30 days at year five, plus bank holidays.
• Company-provided phone, laptop, and home-working equipment.
• £2,500 annual training budget from year two.
• Life assurance.
• Annual profit share bonus based on company performance.

If this sounds like the kind of place you want to be, we'd love to hear from you. Send a CV and a short note on why Nexus, and why you. Tell us something real, and show your personality.