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For Companies At a Glance
- Tasks: Resolve IT issues and support users with speed and precision.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Gain valuable experience and develop your IT skills.
- Why this job: Make a real impact by solving problems and improving systems.
- Qualifications: Knowledge of ITIL and experience in a service desk role.
- Other info: Opportunities for growth and a commitment to equal opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Responsibilities will include:
- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a big difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern.
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Service Desk Engineer employer: Nexum
Contact Detail:
Nexum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service desk roles. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, share specific examples of how you’ve resolved L1 & L2 tickets or handled tricky IT requests. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with L1 & L2 ticket handling and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about service desk support and how your proactive attitude can contribute to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since great communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nexum
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in ticket handling and service management.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved L1 and L2 tickets in the past. Think about a challenging issue you faced and how you approached it—this will demonstrate your problem-solving abilities.
✨Communicate Clearly and Positively
Since great communication is key for this role, practice articulating your thoughts clearly. Use positive language and show enthusiasm for the position; it’ll help you connect with the interviewers.
✨Be Ready for Team Collaboration Questions
Expect questions about teamwork and collaboration. Think of instances where you worked closely with others, especially in a service desk environment, and be prepared to explain how you contributed to team success.
