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- Tasks: Resolve L1 & L2 tickets and troubleshoot issues to keep systems running smoothly.
- Company: Leading IT service provider in the UK with a focus on excellent service standards.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: ITIL knowledge, ticket handling experience, and strong communication skills.
- Other info: Fast-paced environment with opportunities to work on small projects.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT service provider in the United Kingdom is seeking a 2nd Line Support / Level 2 Service Desk Analyst to join their on-site team. The ideal candidate will own and resolve L1 & L2 tickets rapidly, troubleshoot issues to ensure systems run smoothly, and assist with small projects.
Essential skills include:
- ITIL knowledge
- Ticket handling experience
- Strong communication abilities
This role is pivotal to maintaining excellent service standards in a busy environment.
2nd Line Service Desk Engineer | ITIL & Troubleshooting Pro employer: Nexum
Contact Detail:
Nexum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer | ITIL & Troubleshooting Pro
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and troubleshooting techniques. We recommend practising common scenarios you might face as a 2nd Line Support Engineer to show off your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours.
We think you need these skills to ace 2nd Line Service Desk Engineer | ITIL & Troubleshooting Pro
Some tips for your application 🫡
Show Off Your ITIL Knowledge: Make sure to highlight your understanding of ITIL principles in your application. We want to see how you can apply this knowledge to improve our service delivery and keep things running smoothly.
Be Specific About Your Experience: When detailing your ticket handling experience, be specific about the types of issues you've resolved. We love seeing real examples that demonstrate your troubleshooting skills and how you’ve made a difference in previous roles.
Communicate Clearly: Strong communication is key for us! Use clear and concise language in your application. This not only shows your ability to communicate effectively but also gives us a taste of how you might interact with our team and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Nexum
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in ticket handling and service delivery.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved L1 and L2 tickets. Think about the challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining technical issues in simple terms, as you'll need to convey information effectively to both technical and non-technical stakeholders.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting skills. Prepare by thinking through common issues you might encounter and how you would approach resolving them in a busy environment.
