At a Glance
- Tasks: Oversee operations and lead a team to enhance delivery performance.
- Company: Fast-growing logistics tech company revolutionising e-commerce delivery.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and hybrid working.
- Other info: Exciting growth opportunities in a high-volume operational environment.
- Why this job: Join a dynamic team and make a real impact in logistics innovation.
- Qualifications: 3–5 years in operations with team management experience required.
The predicted salary is between 48000 - 62000 £ per year.
About The Company
Our client is a UK-based logistics technology company providing last‑mile delivery solutions to e‑commerce businesses. Operating through 40+ micro‑fulfilment hubs and 800 active couriers, the business processed over 5 million deliveries last year and is growing at 40% year‑on‑year. The Head of Operations is building a management layer to maintain service quality as the network scales.
The Role
As Operations Manager, you will have end‑to‑end accountability for operational performance across a defined geographic region. You will manage a team of Operations Coordinators, own regional courier partner relationships, and drive continuous improvement in delivery SLAs and cost per parcel.
What You'll Do
- Manage daily operational performance across your region, monitoring SLAs, managing exception queues, and ensuring courier availability meets demand.
- Lead and develop a team of 3–5 Operations Coordinators.
- Own relationships with regional courier network partners, conducting performance reviews and resolving service issues.
- Identify and implement process improvements that reduce cost or improve reliability.
- Produce regular performance reports with root cause commentary and improvement plans.
What We're Looking For
- 3–5 years of experience in operations, logistics, or supply chain management, with at least 1 year managing a team.
- Experience in a high‑volume operational environment (logistics, fulfilment, or courier network).
- Strong analytical skills, comfortable in Excel or Google Sheets to diagnose performance issues.
- Decisive and action‑oriented; calm under pressure during operational incidents.
Compensation & Benefits
Base salary of £48,000 – £62,000, depending on experience. Annual performance bonus. 25 days holiday and hybrid working with regional site visits. Pension and private health.
How to Apply
To be considered for this role, please create your profile at getnextstep.com. Once your profile is complete, our matching system will evaluate your background against the role criteria and match you with the company if it's a strong fit. No cover letter required. This role is listed by NextStep on behalf of our client. All applications are handled with confidentiality.
Operations Manager employer: NextStep
As a leading logistics technology company, our client offers an exceptional work environment for Operations Managers, characterised by a dynamic and fast-paced culture that fosters innovation and continuous improvement. Employees benefit from competitive salaries, annual performance bonuses, and a generous holiday allowance, alongside opportunities for professional growth within a rapidly expanding organisation. With a commitment to employee well-being, including hybrid working options and private health coverage, this is an ideal workplace for those seeking meaningful and rewarding careers in the logistics sector.
