At a Glance
- Tasks: Lead commercial operations, optimise processes, and drive revenue performance.
- Company: Fast-growing B2B tech company with a focus on workforce intelligence.
- Benefits: Competitive salary, performance bonuses, equity options, and fully remote work.
- Other info: Work remotely from anywhere in the UK with quarterly meet-ups in London.
- Why this job: Join a dynamic team and shape the future of commercial operations in tech.
- Qualifications: 8-12 years in revenue operations with strong CRM and analytical skills.
The predicted salary is between 110000 - 135000 € per year.
NextStep connects top consulting talent with high-potential opportunities through smart, AI-powered matching. We partner with ambitious companies across sectors to place experienced professionals in roles where they can have a real impact.
Our client is a Series B B2B technology company headquartered in London, providing workforce intelligence and labour market analytics to enterprise HR and talent acquisition teams across the UK, Europe, and Australia. With £22m ARR, 110 employees, and an NRR above 120%, the business has strong product-market fit and is now investing in the commercial infrastructure (processes, systems, and data) that will allow it to scale the revenue function without losing efficiency or quality.
As Commercial Operations Director, you will own the systems, processes, and analytical frameworks that power the revenue organisation. You will be the connective tissue between Sales, Marketing, Customer Success, and Finance, ensuring the commercial team has the data, tools, and operational support to perform at its best. This is a strategic and operational role in equal measure.
What You'll Do
- Own the commercial operations stack, including CRM architecture, sales process design, pipeline governance, and forecasting frameworks.
- Build and maintain the reporting and analytics infrastructure that gives the leadership team real‐time visibility into revenue performance, funnel health, and customer retention.
- Lead the annual commercial planning process, working with Sales, Marketing, and Finance to set targets, allocate headcount, and model growth scenarios.
- Drive process improvement across the commercial team, identifying bottlenecks, improving conversion rates, and reducing friction at each stage of the funnel.
- Partner with the CFO on pricing model design, contract structure, and commercial policy.
What We're Looking For
- 8–12 years of experience in revenue operations, commercial operations, or sales strategy, with a track record of building scalable commercial infrastructure in a B2B SaaS or technology business.
- Deep knowledge of CRM systems (Salesforce preferred) and commercial analytics tooling.
- Analytically rigorous, comfortable building complex models and translating data into clear commercial recommendations.
- Operationally excellent, able to design processes that scale and hold up under growth pressure.
- Experience in HR technology, workforce analytics, or enterprise SaaS is a strong advantage.
Compensation & Benefits
- Base salary of £110,000 – £135,000, depending on experience.
- Annual performance bonus.
- Equity options in a high‐growth, venture‐backed business.
- 100% remote - work from anywhere in the UK, with quarterly in‐person sessions in London.
How to Apply
To be considered for this role, please create your profile at getnextstep.com. Once your profile is complete, our matching system will evaluate your background against the role criteria and match you with the company if it's a strong fit. No cover letter required.
This role is listed by NextStep on behalf of our client. All applications are handled with confidentiality.
Commercial Operations Director in London employer: NextStep
Our client is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the B2B technology sector. With a strong focus on employee growth, they provide opportunities for professional development and equity options in a high-growth environment. The flexibility of 100% remote work combined with quarterly in-person sessions in London ensures a balanced and engaging workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills as a Commercial Operations Director can add value. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to get comfortable with common questions. This will help you articulate your experience and showcase your analytical skills confidently.
✨Tip Number 4
Don't forget to apply through our website! Creating your profile at getnextstep.com not only streamlines your application but also helps us match you with roles that fit your expertise perfectly. Let's get you that job!
We think you need these skills to ace Commercial Operations Director in London
Some tips for your application 🫡
Show Off Your Experience:When filling out your application, make sure to highlight your 8-12 years of experience in revenue operations or commercial operations. We want to see how you've built scalable infrastructure in a B2B SaaS or tech environment, so don’t hold back!
Be Data-Driven:Since this role is all about analytics and operational excellence, include specific examples of how you've used data to drive decisions. We love seeing candidates who can translate complex models into clear recommendations, so let us know how you’ve done that!
Tailor Your Application:Make sure your application speaks directly to the job description. Use keywords from the listing, especially around CRM systems and process improvement. This helps us see how well you fit the role and makes your application stand out!
Apply Through Our Website:Don’t forget to create your profile at getnextstep.com! It’s super easy and ensures that our matching system evaluates your background against the role criteria. Plus, it’s the best way for us to connect with you if you’re a strong fit!
How to prepare for a job interview at NextStep
✨Know Your Numbers
As a Commercial Operations Director, you'll need to demonstrate your analytical prowess. Brush up on key metrics related to revenue performance, funnel health, and customer retention. Be ready to discuss how you've used data to drive decisions in past roles.
✨Master the Tech Stack
Familiarise yourself with CRM systems, especially Salesforce, as it's preferred for this role. Understand how these tools can optimise sales processes and improve operational efficiency. If you have experience with specific analytics tools, be sure to highlight that too!
✨Showcase Your Strategic Mindset
This role requires a balance of strategic thinking and operational excellence. Prepare examples of how you've led commercial planning processes or improved conversion rates in previous positions. Think about how you can align Sales, Marketing, and Finance for maximum impact.
✨Be Ready to Discuss Process Improvements
Expect questions about how you've identified bottlenecks and implemented process improvements in the past. Have specific examples ready that illustrate your ability to streamline operations and enhance team performance. This will show your potential employer that you're proactive and results-driven.
