At a Glance
- Tasks: Lead commercial operations, optimise processes, and drive revenue growth in a dynamic tech environment.
- Company: Join a fast-growing B2B tech company revolutionising workforce intelligence.
- Benefits: Competitive salary, performance bonuses, equity options, and fully remote work.
- Other info: Work remotely from anywhere in the UK with quarterly meet-ups in London.
- Why this job: Make a real impact by shaping the future of commercial operations in a thriving business.
- Qualifications: 8-12 years in revenue operations with strong CRM and analytical skills.
The predicted salary is between 110000 - 135000 € per year.
NextStep connects top consulting talent with high-potential opportunities through smart, AI-powered matching. We partner with ambitious companies across sectors to place experienced professionals in roles where they can have a real impact.
Our client is a Series B B2B technology company headquartered in London, providing workforce intelligence and labour market analytics to enterprise HR and talent acquisition teams across the UK, Europe, and Australia. With £22m ARR, 110 employees, and an NRR above 120%, the business has strong product-market fit and is now investing in the commercial infrastructure (processes, systems, and data) that will allow it to scale the revenue function without losing efficiency or quality.
As Commercial Operations Director, you will own the systems, processes, and analytical frameworks that power the revenue organisation. You will be the connective tissue between Sales, Marketing, Customer Success, and Finance, ensuring the commercial team has the data, tools, and operational support to perform at its best. This is a strategic and operational role in equal measure.
What You'll Do
- Own the commercial operations stack, including CRM architecture, sales process design, pipeline governance, and forecasting frameworks.
- Build and maintain the reporting and analytics infrastructure that gives the leadership team real‑time visibility into revenue performance, funnel health, and customer retention.
- Lead the annual commercial planning process, working with Sales, Marketing, and Finance to set targets, allocate headcount, and model growth scenarios.
- Drive process improvement across the commercial team, identifying bottlenecks, improving conversion rates, and reducing friction at each stage of the funnel.
- Partner with the CFO on pricing model design, contract structure, and commercial policy.
What We're Looking For
- 8–12 years of experience in revenue operations, commercial operations, or sales strategy, with a track record of building scalable commercial infrastructure in a B2B SaaS or technology business.
- Deep knowledge of CRM systems (Salesforce preferred) and commercial analytics tooling.
- Analytically rigorous, comfortable building complex models and translating data into clear commercial recommendations.
- Operationally excellent, able to design processes that scale and hold up under growth pressure.
- Experience in HR technology, workforce analytics, or enterprise SaaS is a strong advantage.
Compensation & Benefits
- Base salary of £110,000 – £135,000, depending on experience.
- Annual performance bonus.
- Equity options in a high‑growth, venture‑backed business.
- 100% remote - work from anywhere in the UK, with quarterly in‑person sessions in London.
How to Apply
To be considered for this role, please create your profile at getnextstep.com. Once your profile is complete, our matching system will evaluate your background against the role criteria and match you with the company if it's a strong fit. No cover letter required. This role is listed by NextStep on behalf of our client. All applications are handled with confidentiality.
Commercial Operations Director employer: NextStep
Our client is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the B2B technology sector. With a strong focus on employee growth, they provide opportunities for professional development and equity options in a high-growth environment. The flexibility of 100% remote work allows you to thrive from anywhere in the UK, complemented by engaging quarterly sessions in London that enhance team connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Director
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews like it's a big match day. Research the company, understand their products, and be ready to discuss how your experience aligns with their needs. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! Creating your profile at getnextstep.com not only gets you matched with great opportunities but also shows you're serious about landing that Commercial Operations Director role. Let's make it happen!
We think you need these skills to ace Commercial Operations Director
Some tips for your application 🫡
Show Off Your Experience:When filling out your application, make sure to highlight your relevant experience in revenue operations or commercial strategy. We want to see how your background aligns with the role of Commercial Operations Director, so don’t hold back!
Be Data-Driven:Since this role involves a lot of analytics, it’s crucial to demonstrate your comfort with data. Share examples of how you've used data to drive decisions or improve processes in your previous roles. We love a good data story!
Keep It Relevant:Tailor your application to focus on the skills and experiences that are most relevant to the job description. We’re looking for specific examples that show you can handle the responsibilities outlined, so make sure to connect the dots for us.
Apply Through Our Website:Don’t forget to create your profile at getnextstep.com! This is the best way for us to match your skills with the right opportunities. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at NextStep
✨Know Your Numbers
As a Commercial Operations Director, you'll need to demonstrate your analytical prowess. Brush up on key metrics related to revenue performance, funnel health, and customer retention. Be ready to discuss how you've used data to drive decisions in past roles.
✨Understand the Tech Stack
Familiarise yourself with CRM systems, especially Salesforce, as well as any commercial analytics tools relevant to the role. Being able to speak confidently about how these systems can be optimised will show that you’re not just a strategic thinker but also operationally savvy.
✨Showcase Process Improvement Skills
Prepare examples of how you've identified bottlenecks and improved processes in previous positions. Highlight specific strategies you've implemented to enhance conversion rates and reduce friction in sales processes, as this is crucial for the role.
✨Align with Company Goals
Research the company’s mission and values, and think about how your experience aligns with their goals. Be prepared to discuss how you can contribute to their growth and efficiency, particularly in the context of their B2B technology focus.
