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- Tasks: Be the friendly face of security, ensuring safety and smooth operations daily.
- Company: Join a dynamic team in a busy multi-tenanted building in London.
- Benefits: Enjoy a Monday to Friday schedule with no bank holiday shifts.
- Why this job: Make a real impact by creating a safe and welcoming environment for everyone.
- Qualifications: Must have a valid SIA licence and previous customer service experience.
- Other info: Ideal for those who thrive in a professional, people-focused role.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Security Front of House (Concierge / Reception)\\n\\nLocation: Old Street, London\\n\\nHours: Monday to Friday, 08:00 – 18:00 (excluding bank holidays)\\n\\nDo you hold a valid SIA licence and enjoy providing a professional and welcoming service? Our client is looking for a polished and approachable Security Front of House Concierge to be the first point of contact in a busy multi-tenanted building.\\n\\nThis role combines excellent customer service with key security responsibilities. You’ll be the go-to person for tenants, visitors, contractors, and couriers, ensuring the building runs smoothly and safely every day.\\n\\nDO NOT APPLY IF YOU DO NOT HAVE A VALID SIA LICENCE.\\n\\nActing as the main onsite contact, working closely with the external client.\\n\\n * \\n\\n Providing a professional and friendly reception/concierge service.\\n\\n * \\n\\n Carrying out regular patrols to ensure safety and security.\\n\\n * \\n\\n Responding to fire alarms and handling day-to-day building issues.\\n\\n * \\n\\n Coordinating contractor access and assisting with onsite requirements.\\n\\n * \\n\\n Greeting visitors and managing courier deliveries.\\n\\n * \\n\\n Reporting maintenance issues and supporting tenants with minor queries.\\n\\n * \\n\\n Ordering and managing consumables for the cleaning team\\n\\n * \\n\\n What we’re looking for\\n\\n * \\n\\n Valid SIA Licence (essential).\\n\\n * \\n\\n Confident, professional, and approachable manner.\\n\\n * \\n\\n Excellent communication and organisational skills.\\n\\n * \\n\\n Calm and proactive attitude when dealing with incidents\\n\\n * \\n\\n Previous concierge, reception, or customer service experience is essential\\n\\n * \\n\\n Previous security experience and an SIA Licence is essential\\n\\n * \\n\\n As Front of House Concierge Receptionist you’ll play a central role in the daily running of a prestigious site, combining people-facing service with building security.
The suitable candidate will be able to commute comfortably to central London and be professional, reliable, and take pride in creating a safe and welcoming environment
Security Concierge employer: Nextra Recruitment Limited
Contact Detail:
Nextra Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Concierge
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service expectations for a concierge role. Understanding the nuances of both security and hospitality will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the security and concierge industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled difficult situations, showcasing your calm and proactive attitude. This will demonstrate your ability to manage incidents effectively.
✨Tip Number 4
Research the company and its values thoroughly. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Security Concierge
Some tips for your application 🫡
Highlight Your SIA Licence: Make sure to prominently mention your valid SIA licence in your CV and cover letter. This is a crucial requirement for the role, so it should be one of the first things the employer sees.
Showcase Customer Service Experience: Emphasise any previous experience in concierge, reception, or customer service roles. Provide specific examples of how you delivered excellent service and handled challenging situations.
Demonstrate Communication Skills: In your application, highlight your communication skills. Mention instances where you effectively communicated with tenants, visitors, or contractors, showcasing your ability to maintain a professional and approachable manner.
Tailor Your Application: Customise your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Nextra Recruitment Limited
✨Showcase Your SIA Licence
Make sure to bring your valid SIA licence to the interview and be prepared to discuss your experience in security. This is a crucial requirement for the role, so demonstrating your understanding of its importance will set you apart.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Highlight situations where you handled difficult customers or resolved issues effectively, as this will show your ability to maintain a professional and friendly demeanour.
✨Exhibit Calmness Under Pressure
Be ready to discuss how you would handle emergencies or unexpected situations. Interviewers will want to see that you can remain calm and proactive, so think of specific instances where you successfully managed a crisis.
✨Know the Building's Security Protocols
Familiarise yourself with common security protocols and procedures relevant to a concierge role. Being able to discuss these during the interview will demonstrate your preparedness and commitment to maintaining a safe environment.
