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- Tasks: Be the friendly face of our building, ensuring safety and excellent service.
- Company: Join a prestigious multi-tenanted site in vibrant Old Street, London.
- Benefits: Enjoy a Monday to Friday schedule with no bank holiday work.
- Why this job: Perfect for those who love customer service and want to make a difference daily.
- Qualifications: Must hold a valid SIA licence; previous experience is a plus.
- Other info: Ideal for students seeking a professional role in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Front of House (Concierge / Reception) Location: Old Street, London Hours: Monday to Friday, 08:00 – 18:00 (excluding bank holidays) Do you hold a valid SIA licence and enjoy providing a professional and welcoming service? Our client is looking for a polished and approachable Front of House Concierge to be the first point of contact in a busy multi-tenanted building. This role combines excellent customer service with key security responsibilities. You’ll be the go-to person for tenants, visitors, contractors, and couriers, ensuring the building runs smoothly and safely every day. What you’ll be doing: * Acting as the main onsite contact, working closely with the external client. * Providing a professional and friendly reception/concierge service. * Carrying out regular patrols to ensure safety and security. * Responding to fire alarms and handling day-to-day building issues. * Coordinating contractor access and assisting with onsite requirements. * Greeting visitors and managing courier deliveries. * Reporting maintenance issues and supporting tenants with minor queries. * Ordering and managing consumables for the cleaning team. What we’re looking for: * Valid SIA Licence (essential). * Confident, professional, and approachable manner. * Excellent communication and organisational skills. * Calm and proactive attitude when dealing with incidents. * Previous concierge, reception, or customer service experience is an advantage. As Front of House Concierge Receptionist you’ll play a central role in the daily running of a prestigious site, combining people-facing service with building security. The suitable candidate will be able to commute comfortably to central London and be professional, reliable, and take pride in creating a safe and welcoming environment
Concierge / Front of House Receptionist employer: Nextra Recruitment Limited
Contact Detail:
Nextra Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge / Front of House Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the nuances of the role, such as managing contractor access and responding to fire alarms, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role requires excellent communication skills, be ready to share examples of how you've successfully handled challenging situations or provided exceptional service in previous roles.
✨Tip Number 3
Showcase your calm and proactive attitude. Prepare to discuss scenarios where you've had to think on your feet or manage incidents effectively, as this will illustrate your suitability for the security aspects of the job.
✨Tip Number 4
Make sure to convey your reliability and professionalism. Employers value candidates who take pride in their work, so be prepared to discuss how you maintain a welcoming environment and ensure safety in your previous positions.
We think you need these skills to ace Concierge / Front of House Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, reception, or concierge roles. Emphasise your SIA licence and any specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional and approachable manner. Mention your ability to handle security responsibilities and provide excellent service, as these are key aspects of the role.
Highlight Relevant Experience: In your application, focus on previous roles where you demonstrated excellent communication and organisational skills. Provide examples of how you've handled incidents calmly and proactively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Nextra Recruitment Limited
✨Showcase Your Customer Service Skills
As a Front of House Concierge, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your friendly and professional approach.
✨Highlight Your SIA Licence
Since holding a valid SIA licence is essential for this role, make sure to mention it prominently during the interview. Discuss how your training and certification have prepared you for the security responsibilities that come with the position.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks effectively, such as coordinating contractor access while ensuring the reception area runs smoothly. Use specific examples to illustrate your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to various situations, such as dealing with emergencies or managing difficult visitors. Think through potential scenarios and how you would handle them calmly and proactively, showcasing your problem-solving skills.
