At a Glance
- Tasks: Help implement Nexthink's products and ensure customer satisfaction with technical solutions.
- Company: Nexthink leads in digital employee experience management, enhancing IT visibility for over 15 million employees.
- Benefits: Enjoy hybrid work, unlimited vacation, private health insurance, and a competitive compensation package.
- Other info: Work in a vibrant office near St. Paul's Cathedral with a supportive and inclusive culture.
- Why this job: Join a diverse team, tackle exciting challenges, and contribute to shaping the future of IT.
- Qualifications: 5+ years in software consulting, strong troubleshooting skills, and a passion for learning new tech.
The predicted salary is between 36000 - 60000 £ per year.
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Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.
The Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer’s own office or site is essential as and when required.
- Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation.
- Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
- Implement all technical aspects of service delivery to the required standard of quality.
- Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
- Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
- Be committed to customer satisfaction and referenceability.
- Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners.
- Seek to continuously improve relevant technical knowledge and skills.
- Contribute to our community forums by posting and publishing articles.
Qualifications
- Minimum of 5 years of experience in a software consulting role.
- Good troubleshooting skills and technical knowledge of IT operations and ITIL.
- Exposure to Digital Transformation projects, preferably End-User related.
- Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus.
- Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s).
- General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST).
- Ability to quickly learn new technologies in an unsupervised environment.
- Excellent communication, customer-facing and teamwork skills.
- Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!
- Permanent Contract and a competitive compensation package (Stock Options also included).
- Amazing location in Cannon Street, not far from St. Paul's Cathedral.
- Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
- Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
- Pension contribution of 12% (6 % from the employee and 6% from the employer).
- Free access to professional training platforms to explore your interests and enhance your skills.
- 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
- 50% reimbursement on public transportation fees, up to a maximum of £1,250 gross/year.
- Reimbursement of up to £40 for gym and fitness memberships monthly.
- Bonuses for referring successful hires after three months of continuous employment.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting
Industries: IT Services and IT Consulting and Software Development
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Professional Services Consultant in London employer: Nexthink
Nexthink is an exceptional employer that champions a diverse and inclusive work culture, providing employees with the flexibility of a hybrid work model and generous benefits such as unlimited vacation and comprehensive health insurance. Located in Greater London, Nexthink prioritises professional growth, ensuring that team members have ample opportunities to develop their skills while contributing to innovative solutions in digital employee experience management.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nexthink values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nexthink might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nexthink!
✨Direct Apply to Nexthink
Let's not forget to apply directly through the Nexthink website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Professional Services Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nexthink.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nexthink. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nexthink
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
