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- Tasks: Help implement Nexthink's products and ensure customer satisfaction with technical solutions.
- Company: Nexthink leads in digital employee experience management, enhancing IT visibility for over 15 million employees.
- Benefits: Enjoy hybrid work, unlimited vacation, private health insurance, and a competitive compensation package.
- Why this job: Join a diverse team, tackle exciting challenges, and contribute to shaping the future of IT.
- Qualifications: 5+ years in software consulting, strong troubleshooting skills, and a passion for learning new tech.
- Other info: Work in a vibrant office near St. Paul's Cathedral with a supportive and inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job DescriptionThe Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company\’s products are implemented within a customer\’s organization in such a way as to meet or exceed a customer\’s reasonable expectations of the solution\’s technical and business benefits.
The Professional Services Consultant\’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer\’s own office or site is essential as and when required.Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink\’s products at an advanced level of competency during a project implementation.Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.Implement all technical aspects of service delivery to the required standard of quality.Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.Be committed to customer satisfaction and referenceability.Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners.Seek to continuously improve relevant technical knowledge and skills.Contribute to our community forums by posting and publishing articles.QualificationsMinimum of 5 years of experience in a software consulting role.Good troubleshooting skills and technical knowledge of IT operations and ITIL.Exposure to Digital Transformation projects, preferably End-User related.Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus.Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API\’s).General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST).Ability to quickly learn new technologies in an unsupervised environment.Excellent communication, customer-facing and teamwork skills.Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.Additional InformationWe are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers\’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees \’Nexthinkers\’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!Permanent Contract and a competitive compensation package (Stock Options also included).Amazing location in Cannon Street, not far from St. Paul\’s Cathedral.Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.Pension contribution of 12% (6 % from the employee and 6% from the employer).Free access to professional training platforms to explore your interests and enhance your skills.16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.50% reimbursement on public transportation fees, up to a maximum of £1,250 gross/year.Reimbursement of up to £40 for gym and fitness memberships monthly.Bonuses for referring successful hires after three months of continuous employment.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: ConsultingIndustries: IT Services and IT Consulting and Software Development
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Professional Services Consultant employer: Nexthink
Contact Detail:
Nexthink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant
✨Tip Number 1
Familiarise yourself with Nexthink's products and services. Understanding their digital employee experience management software will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Nexthink employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with digital transformation projects and IT operations. Be ready to share specific examples of how you've successfully implemented solutions in previous roles, as this aligns closely with the responsibilities of a Professional Services Consultant.
✨Tip Number 4
Showcase your communication and teamwork skills during any interactions with the company. Since the role involves collaboration with various teams, demonstrating your ability to work well with others will make you a more attractive candidate.
We think you need these skills to ace Professional Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software consulting, particularly any roles that involved IT operations or digital transformation projects. Use keywords from the job description to demonstrate your fit for the Professional Services Consultant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your technical skills and customer-facing abilities. Highlight how you can contribute to Nexthink's mission of enhancing digital employee experiences.
Showcase Technical Skills: Clearly outline your technical capabilities, especially in areas like Microsoft Windows, Cloud deployments, and ITIL knowledge. Provide examples of how you've successfully implemented solutions in previous roles to demonstrate your competency.
Prepare for Potential Questions: Anticipate questions related to your troubleshooting skills and experience with customer satisfaction. Be ready to discuss how you've handled challenges in past projects and how you can apply those experiences to benefit Nexthink's clients.
How to prepare for a job interview at Nexthink
✨Showcase Your Technical Skills
As a Professional Services Consultant, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with software consulting, troubleshooting, and any relevant IT operations knowledge. Highlight specific projects where you've successfully implemented solutions.
✨Understand the Company’s Products
Familiarise yourself with Nexthink's products and how they benefit customers. During the interview, be ready to explain how you would implement these solutions and the value they bring to organisations. This shows your commitment and understanding of their offerings.
✨Emphasise Communication Skills
Since this role is customer-facing, strong communication skills are essential. Prepare examples of how you've effectively communicated complex technical information to non-technical stakeholders. This will demonstrate your ability to build trust and rapport with clients.
✨Demonstrate a Customer-Centric Approach
Nexthink values customer satisfaction highly. Be ready to discuss how you've prioritised customer needs in past roles. Share instances where you've gone above and beyond to ensure client success, as this aligns with the company's commitment to referenceability.
