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For Companies At a Glance
- Tasks: Build relationships with key customers and drive platform adoption.
- Company: Leading software company based in Manchester with a focus on customer success.
- Benefits: Competitive pay, hybrid work, flexible hours, unlimited vacation, and private health insurance.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong technical background and excellent communication skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading software company in Manchester is seeking an experienced Customer Success Manager to support growth in the EMEA region. This role involves building relationships with key customers, driving adoption of the employee experience platform, and ensuring customer satisfaction.
The ideal candidate has a strong technical background and excellent communication skills.
This position offers a competitive compensation package, hybrid work model, and flexible hours alongside comprehensive benefits, including unlimited vacation and private health insurance.
Strategic CSM – Digital Experience (EMEA) in Manchester employer: Nexthink
Contact Detail:
Nexthink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM – Digital Experience (EMEA) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to show that we’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice our pitch! We should be ready to explain how our skills align with the job description, especially around customer success and technical expertise.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role.
We think you need these skills to ace Strategic CSM – Digital Experience (EMEA) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and any technical skills that relate to the role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, make sure to demonstrate your ability to convey complex ideas clearly and effectively. This could be through examples of past experiences or specific projects you've worked on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Nexthink
✨Know Your Stuff
Make sure you understand the employee experience platform inside out. Research its features, benefits, and how it stands out in the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with customers in the past. Think about specific situations where you drove adoption or improved customer satisfaction. This will demonstrate your ability to connect with key customers effectively.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it's not just what you say, but how you say it!
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals for the EMEA region and how they measure customer success. This shows that you're not only interested in the position but also invested in the company's future. Plus, it gives you valuable insights into their expectations.
