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- Tasks: Drive customer success and adoption of our innovative employee experience platform.
- Company: Join a forward-thinking tech company focused on enhancing employee experiences.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by helping major companies succeed with our cutting-edge solutions.
- Qualifications: Technical background and strong relationship-building skills are essential.
- Other info: Collaborative team environment with hybrid work options and career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
This role is to support the growth of the Nexthink business in the EMEA region by driving the adoption and use of our strategic employee experience platform with our key customers. The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their investment in Nexthink. This is a strategically important role focused on a new segment of customers, and requires a technical background and a structured, organized, and diligent approach to succeed.
You will also be expected to build executive relationships at some of the largest companies or Partners with proven experience in doing so. This is a key position within the Technical Services team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes, operational success and upsell opportunities.
This role is part of our iCSM (internal Customer Success Management) function which focuses on remote-first engagements reaching higher volumes of customers. Hybrid office attendance is still required for team collaboration and support.
Main functions: You will own and execute the Customer Success Plan for each customer.
Customer Success Manager in Manchester employer: Nexthink
Contact Detail:
Nexthink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nexthink on LinkedIn. A friendly chat can give us insights into the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by understanding Nexthink's platform inside out. We should be ready to discuss how we can drive customer success and share examples of how we've built executive relationships in the past.
✨Tip Number 3
Showcase our technical background! During interviews, let’s highlight our experience with similar platforms and how we’ve used data to drive customer engagement and satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in being part of the Nexthink team.
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in driving customer success and building executive relationships, as these are key aspects of the job.
Showcase Your Technical Background: Since this role requires a technical background, don’t forget to mention any relevant skills or experiences you have. We want to see how you can leverage your technical know-how to support our customers effectively.
Be Organised and Structured: Demonstrate your organised approach in your application. Use clear headings, bullet points, and concise language to make it easy for us to see how you meet the requirements of the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status.
How to prepare for a job interview at Nexthink
✨Know Your Customer Success Strategies
Make sure you understand the key principles of customer success management. Be ready to discuss how you've driven customer adoption and value in previous roles, especially in a technical context. This will show that you can effectively own and execute a Customer Success Plan.
✨Build Executive Relationships
Prepare examples of how you've successfully built relationships with executives at large companies. Highlight your communication skills and ability to influence decision-makers, as this is crucial for driving positive customer outcomes.
✨Showcase Your Technical Background
Since this role requires a technical background, brush up on relevant technologies and platforms. Be prepared to discuss how your technical expertise can help customers realise the full value of their investment in Nexthink.
✨Collaborative Mindset
Emphasise your experience working collaboratively with cross-functional teams. Share specific examples of how you've partnered with sales, support, or product teams to achieve customer success, as this role involves significant teamwork.
