At a Glance
- Tasks: Design and optimise IT workflows to enhance digital employee experiences.
- Company: Join Nexthink, a leader in digital employee experience management software.
- Benefits: Enjoy flexible hours, unlimited vacation, and comprehensive health insurance.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact on how companies operate and improve employee satisfaction.
- Qualifications: 5-8 years in IT operations with strong problem-solving and communication skills.
The predicted salary is between 72000 - 88000 £ per year.
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
DEXOps Architect focuses on customer processes and how the platform becomes the connective tissue. You will be embedded with customer IT leadership as a working partner, helping them identify, design, and deliver operational improvements that provide quantifiable outcomes.
- Identify & Deliver Customer Business Workflows
Continuously scan assigned accounts for workflows that are key to the customer's operations. Partner with customer IT leadership to redesign these workflows with DEXOps as the foundation: - Identify embedded workflows that drive real operational change
- Conduct discovery sessions to understand customer processes, pain points, and dependencies
- Design workflow transformations that complement how the customer operates IT
- Drive implementation and change management to ensure adoption and operational improvements
- Secure executive sponsorship and named ownership for each workflow
- Execute Quarterly Customer Health Reviews
Facilitate structured quarterly conversations with customer stakeholders to assess effectiveness. - Prepare and facilitate the quarterly review with customer IT leadership
- Build the breakage inventory (technical and political map of downstream dependencies)
- Score item impact based on business criticality, detection time, and named accountability
- Identify unowned dependencies and execute the political work to secure senior named owners
- Track impact trends over time as a key health signal
Secondary Responsibilities
- Develop deep domain expertise in IT operating models and enterprise platform practices
- Track and communicate quantitative workflow metrics and automation effectiveness
- Collaborate with Product and Sales teams to align new platform capabilities with workflows
- Develop a good technical understanding of the Nexthink platform and be able to advise customers on the best technical solution to their stated goals
- Mentor and upskill both internal and customer teams on enterprise operations best practices
- Participate in account planning, EBRs, and strategic business reviews
- Build and maintain executive relationships with customer C-level and senior IT leadership
Qualifications
- 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles
- Demonstrated expertise in IT operating models, process redesign, and organisational change management
- Track record of leading cross-functional initiatives and securing buy-in from IT executives and business stakeholders
- Ability to translate between technical IT language and business outcomes
- Experience with IT service delivery transformation or enterprise software platforms
- Strong problem-solving and systems-thinking skills; ability to map complex dependencies and workflows
- Excellent communication, presentation, and facilitation skills for running structured discovery and review sessions
- Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits
Preferred Qualifications
- Background in Professional Services, Solution Consulting, or Enterprise Architect roles
- ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge
- Experience at a SaaS company in customer success, implementation, or post-sales engineering
- Experience leading organizational change initiatives or IT transformation programs
- MBA, engineering degree, or advanced IT certifications
Key Competencies & Skills
- Technical & Domain Expertise
Deep knowledge of IT operating models, service delivery models, and IT governance frameworks - Understanding of enterprise IT infrastructure and IT operations best practices
- Ability to diagnose complex IT workflows and identify optimization and automation opportunities
- Organizational & Change Leadership
Exceptional organizational navigation and political acumen - identify and secure alignment from multiple stakeholders - Change management and stakeholder engagement skills to drive adoption of new operating models
- Ability to influence without authority and build consensus across competing priorities
- Communication & Facilitation
Exceptional presentation and communication skills for C-suite and technical audiences - Facilitation expertise to run structured discovery, design, and review sessions
- Ability to distill complex subjects into clear, actionable narratives
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Permanent Contract and a competitive compensation package. Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. Pension contribution of 12% (6 % from the employee and 6% from the employer). Free access to professional training platforms to explore your interests and enhance your skills. 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. Reimbursement of up to 40 for gym and fitness memberships monthly. Bonuses for referring successful hires after three months of continuous employment.
Remote Architectural Designer (Permanent) in London employer: Nexthink
Nexthink is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration among its diverse team of over 1,000 employees across the globe. As a Senior Treasury Manager, you will have the opportunity to work closely with senior leadership, driving impactful financial strategies while enjoying a hybrid work environment that promotes work-life balance and professional growth. With a commitment to employee development and a focus on creating meaningful digital experiences, Nexthink empowers its 'Nexthinkers' to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Architectural Designer (Permanent) in London
✨Get Your Portfolio Game On Point
As an aspiring architect, your portfolio is your golden ticket. Make sure it's not just a collection of your best work, but tells a story about your design process and creative thought. Showcase a range of projects, from conceptual sketches to final renderings—think of it as a visual CV!
✨Slide into Networking Events
Architecture thrives on community connections, so keep an eye out for local architecture meetups, exhibitions, and lectures. These events are gold for meeting industry professionals, and who knows? You might just bump into someone from Nexthink who can give you the insider scoop on their hiring process!
✨Learn the Software Inside Out
Make sure you're up to speed with design software like AutoCAD, Revit, and SketchUp. Being able to discuss your proficiency during interviews can really set you apart. Plus, if you can mention particular projects where you’ve used them, you’ll demonstrate both skill and practical experience.
✨Refine Your Interview Skills
Interviews for architecture roles can get quite technical, so practice answering questions about your design process and decision-making strategies. Prepare for potential design challenges they might put forward in interviews—show them you can think on your feet and come up with innovative solutions!
We think you need these skills to ace Remote Architectural Designer (Permanent) in London
Some tips for your application 🫡
Show Off Your Design Skills:Architecture is all about creativity and technical skills, so make sure your portfolio is front and centre! Include a range of your best projects, showcasing different styles and techniques. Don't forget to explain your design process and the challenges you overcame for each project – it gives hiring managers a glimpse into your thought process!
Tailor Your CV to Architecture:When putting together your CV, highlight relevant experience in architectural design software, like AutoCAD or Revit. Plus, if you have any internships or coursework that involved real-world projects, be sure to mention them. We want to see not just what you've done, but how it relates directly to this role at Nexthink!
Craft a Compelling Cover Letter:Your cover letter is your chance to express your passion for architecture and what drew you to Nexthink. Talk about specific projects or values of theirs you admire, and how you see yourself contributing to their team. We want to feel your enthusiasm – let it shine through your words!
Use Professional Terminology:Don't shy away from using industry-specific jargon that demonstrates your expertise! Terms like 'sustainability', 'scale', and 'aesthetics' can not only show your knowledge but also help you connect with the hiring team. Just ensure it's done in a way that's relatable and not overly technical, so we can see your passion clearly!
How to prepare for a job interview at Nexthink
✨Master the Technical Questions
In an architecture interview, be ready to tackle some technical questions about building codes, design principles, and software like AutoCAD or Revit. Brush up on your knowledge of materials and components, as you might even face scenarios to solve during the interview that showcase your problem-solving skills in real-time.
✨Bring Your Portfolio to Life
Your portfolio is your golden ticket! Make sure it not only showcases your best work but also highlights your design thinking process, from sketches to final outputs. During the interview, be prepared to discuss the projects in detail—what challenges you faced, how you overcame them, and what you learnt.
✨Demonstrate Your Passion for Sustainability
In today's architecture landscape, sustainability is key. Be sure to highlight any projects that involved eco-friendly designs or your understanding of sustainable practices. This will show that you’re not just familiar with the trends but are genuinely passionate about creating a better future through your designs.
✨Engage with Your Interviewers
Architecture is a collaborative field, so showing that you're a team player is essential. When conversing with the interviewers, actively listen and respond to their ideas. This isn’t just about you showing off your skills, but also about connecting and demonstrating how well you’d fit into their team at Nexthink.
