At a Glance
- Tasks: Partner with IT leaders to redesign workflows and drive operational improvements.
- Company: Join Nexthink, a leader in digital employee experience management software.
- Benefits: Enjoy flexible hours, unlimited vacation, and comprehensive health insurance.
- Other info: Be part of a diverse team shaping the future of work.
- Why this job: Make a real impact on how companies optimise their IT operations.
- Qualifications: 5-8 years in IT operations with strong problem-solving skills.
The predicted salary is between 72000 - 88000 £ per year.
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees.
DEXOps Architect focuses on customer processes and how the platform becomes the connective tissue. You will be embedded with customer IT leadership as a working partner, helping them identify, design, and deliver operational improvements that provide quantifiable outcomes.
- Identify & Deliver Customer Business Workflows
- Continuously scan assigned accounts for workflows that are key to the customer's operations.
- Partner with customer IT leadership to redesign these workflows with DEXOps as the foundation.
- Identify embedded workflows that drive real operational change.
- Conduct discovery sessions to understand customer processes, pain points, and dependencies.
- Design workflow transformations that complement how the customer operates IT.
- Drive implementation and change management to ensure adoption and operational improvements.
- Secure executive sponsorship and named ownership for each workflow.
- Execute Quarterly Customer Health Reviews
- Facilitate structured quarterly conversations with customer stakeholders to assess effectiveness.
- Prepare and facilitate the quarterly review with customer IT leadership.
- Build the breakage inventory (technical and political map of downstream dependencies).
- Score item impact based on business criticality, detection time, and named accountability.
- Identify unowned dependencies and execute the political work to secure senior named owners.
- Track impact trends over time as a key health signal.
Secondary Responsibilities
- Develop deep domain expertise in IT operating models and enterprise platform practices.
- Track and communicate quantitative workflow metrics and automation effectiveness.
- Collaborate with Product and Sales teams to align new platform capabilities with workflows.
- Develop a good technical understanding of the Nexthink platform and be able to advise customers on the best technical solution to their stated goals.
- Mentor and upskill both internal and customer teams on enterprise operations best practices.
- Participate in account planning, EBRs, and strategic business reviews.
- Build and maintain executive relationships with customer C-level and senior IT leadership.
Qualifications
- 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles.
- Demonstrated expertise in IT operating models, process redesign, and organisational change management.
- Track record of leading cross-functional initiatives and securing buy-in from IT executives and business stakeholders.
- Ability to translate between technical IT language and business outcomes.
- Experience with IT service delivery transformation or enterprise software platforms.
- Strong problem-solving and systems-thinking skills; ability to map complex dependencies and workflows.
- Excellent communication, presentation, and facilitation skills for running structured discovery and review sessions.
- Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits.
Preferred Qualifications
- Background in Professional Services, Solution Consulting, or Enterprise Architect roles.
- ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge.
- Experience at a SaaS company in customer success, implementation, or post-sales engineering.
- Experience leading organizational change initiatives or IT transformation programs.
- MBA, engineering degree, or advanced IT certifications.
Key Competencies & Skills
- Technical & Domain Expertise
- Deep knowledge of IT operating models, service delivery models, and IT governance frameworks.
- Understanding of enterprise IT infrastructure and IT operations best practices.
- Ability to diagnose complex IT workflows and identify optimization and automation opportunities.
- Organizational & Change Leadership
- Exceptional organizational navigation and political acumen - identify and secure alignment from multiple stakeholders.
- Change management and stakeholder engagement skills to drive adoption of new operating models.
- Ability to influence without authority and build consensus across competing priorities.
- Communication & Facilitation
- Exceptional presentation and communication skills for C-suite and technical audiences.
- Facilitation expertise to run structured discovery, design, and review sessions.
- Ability to distill complex subjects into clear, actionable narratives.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Permanent Contract and a competitive compensation package. Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. Pension contribution of 12% (6 % from the employee and 6% from the employer). Free access to professional training platforms to explore your interests and enhance your skills. 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. Reimbursement of up to 40 for gym and fitness memberships monthly. Bonuses for referring successful hires after three months of continuous employment.
Hybrid Architect - Remote Working in London employer: Nexthink
Nexthink is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration among its diverse team of over 1,000 employees across the globe. As a Senior Treasury Manager, you will have the opportunity to work closely with senior leadership, driving impactful financial strategies while enjoying a hybrid work environment that promotes work-life balance and professional growth. With a commitment to employee development and a focus on creating meaningful digital experiences, Nexthink empowers its 'Nexthinkers' to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Architect - Remote Working in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Nexthink or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Nexthink.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Nexthink.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Nexthink that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Hybrid Architect - Remote Working in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Nexthink.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Nexthink and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Nexthink
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Nexthink uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
