At a Glance
- Tasks: Lead client relationships and drive strategic growth for top accounts.
- Company: Join Nexthink, a leader in digital employee experience management.
- Benefits: Enjoy flexible hours, unlimited vacation, and comprehensive health coverage.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in a dynamic environment with global reach.
- Qualifications: 10+ years in enterprise tech sales and strong relationship management skills.
The predicted salary is between 80000 - 100000 £ per year.
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees.
You will be responsible for renewals and upsells with a defined set of Nexthink's largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership to clients
- Be the relationship manager between customers and Nexthink
- Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
- Manage all Executive relationships between Nexthink and assigned clients
- Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience.
- Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services.
Qualifications:
- 10+ years of experience selling enterprise technology in a fast-paced and competitive market
- 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)
- Driven – possesses a strong desire to be successful
- Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities
- Intelligent – possesses the aptitude to learn quickly and establish credibility
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!
Check what we offer:
- Permanent Contract and a competitive compensation package
- Amazing location in Cannon Street, not far from St. Paul's Cathedral.
- Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
- Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
- Pension contribution of 12% (6 % from the employee and 6% from the employer).
- Free access to professional training platforms to explore your interests and enhance your skills.
- 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
- 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year.
- Reimbursement of up to £40 for gym and fitness memberships monthly.
- Bonuses for referring successful hires after three months of continuous employment.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
StudySmarter Expert Advice🤫
We think this is how you could land Client Director in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nexthink. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nexthink before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Director in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nexthink:Your cover letter is your chance to shine! Tell us why you want to work at Nexthink specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nexthink!
How to prepare for a job interview at Nexthink
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
