Company DescriptionNexthink is the leader in digital employee experience management software.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.
As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees.
Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job DescriptionThe DEXOps Architect is a new strategic role within the customer success function responsible for transforming how enterprises operate their IT infrastructure by embedding the concepts of DEXOps into their core operational workflows.
DEXOps Architect focuses on customer processes and how the platform becomes the connective tissue You will be embedded with customer IT leadership as a working partner, helping them identify, design, and deliver operational improvements that provide quantifiable outcomes. Primary Responsibilities The DEXOps Architect has two core, recurring deliverables: Identify & Deliver Customer Business Workflows Continuously scan assigned accounts for workflows that are key to the customer's operations.
Partner with customer IT leadership to redesign these workflows with DEXOps as the foundation: Identify embedded workflows that drive real operational change Conduct discovery sessions to understand customer processes, pain points, and dependencies Design workflow transformations that complement how the customer operates IT Drive implementation and change management to ensure adoption and operational improvements Secure executive sponsorship and named ownership for each workflow Execute Quarterly Customer Health Reviews Facilitate structured quarterly conversations with customer stakeholders to assess effectiveness.
The review maps organisational dependencies and assigns named accountable owners to critical workflows. Prepare and facilitate the quarterly review with customer IT leadership Build the breakage inventory (technical and political map of downstream dependencies) Score item impact based on business criticality, detection time, and named accountability Identify unowned dependencies and execute the political work to secure senior named owners Track impact trends over time as a key health signal Secondary Responsibilities Develop deep domain expertise in IT operating models and enterprise platform practices Track and communicate quantitative workflow metrics and automation effectiveness Collaborate with Product and Sales teams to align new platform capabilities with workflows Develop a good technical understanding of the Nexthink platform and be able to advise customers on the best technical solution to their stated goals Mentor and upskill both internal and customer teams on enterprise operations best practices Participate in
DEX Operations Architect in Kennington employer: Nexthink
Nexthink is an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration among its diverse team of over 1,000 employees across the globe. As a Senior Treasury Manager, you will have the opportunity to work closely with senior leadership, driving impactful financial strategies while enjoying a hybrid work environment that promotes work-life balance and professional growth. With a commitment to employee development and a focus on creating meaningful digital experiences, Nexthink empowers its 'Nexthinkers' to thrive in their careers.
