Logistics Operations Manager in Sheffield

Build, lead and develop a diverse team across warehouse, inventory, transport and operational support functions.

Key Responsibilities

• Build, lead and develop a diverse team across warehouse, inventory, transport and operational support functions.
• Create a culture of accountability, engagement and continuous improvement.
• Coach, mentor and develop leaders and team members, helping them reach their full potential.
• Support recruitment, onboarding, succession planning and talent development across the site.
• Champion the Octopus culture by creating an environment where people feel empowered, trusted and excited to do their best work.
• Take full operational responsibility for the safe and efficient running of the site.
• Deliver against key performance indicators including service, productivity, inventory accuracy, quality, cost and customer satisfaction.
• Ensure all operational activities are executed efficiently while maintaining exceptional service standards and reducing waste.
• Manage site budgets and resources to maximise operational effectiveness and value.
• Lead a safety-first culture where every colleague goes home safely every day.
• Ensure full compliance with health and safety legislation, transport regulations, company policies and industry standards.
• Drive proactive risk management, incident prevention and continuous improvement of safety performance.
• Maintain excellent standards of housekeeping, site organisation and operational discipline.
• Continuously review and improve warehouse, inventory and transport processes to increase efficiency and service performance.
• Identify bottlenecks, analyse root causes and implement sustainable solutions.
• Lead and embed operational improvement and change initiatives that support growth, scalability and customer satisfaction whilst bringing the teams on the journey to ensure changes are implemented successfully and sustainably.
• Use data, reporting and performance metrics to inform decisions and drive measurable improvements.
• Ensure high levels of stock accuracy through robust inventory management processes.
• Develop strong governance around transactional integrity, stock investigations and inventory reporting.
• Work closely with operational teams to drive accountability for inventory accuracy and process compliance.
• Monitor and improve key inventory metrics including stock accuracy, adjustments, losses and cycle count performance.
• Partner closely with planning, procurement, customer operations, field services and wider support teams.
• Build strong relationships with internal stakeholders to ensure seamless end-to-end service delivery.
• Act as a key operational leader within the wider logistics and supply chain network.

Collaborating with other sites, sharing best practice, supporting network-wide initiatives and working together to deliver the best possible outcomes for our colleagues and customers.

• Contribute to strategic projects, site launches and network development initiatives.
• Work closely with our third-party logistics partners to drive outstanding service, improve efficiency, optimise costs and continuously raise the bar for operational performance, ensuring our customers receive a brilliant experience every time.

Requirements

• Proven experience leading large operational teams (typically 50–100+ colleagues) within logistics, distribution, warehousing or supply chain environments.
• Experience managing both warehouse and transport operations in a fast-paced environment.
• Strong track record of delivering operational improvements and measurable business results.
• Experience operating within customer-focused environments, ideally B2C logistics.
• An inspirational leader who creates high-performing, engaged and motivated teams.
• Strong coaching and people development capabilities.
• Comfortable managing through change and supporting teams through periods of growth and transformation.
• Passionate about building a positive culture where people are empowered to take ownership, solve problems and continuously improve.
• Excellent understanding of warehouse operations, inventory management and transport processes.
• Experience using operational data and performance metrics to drive decision making.
• Strong problem-solving and analytical skills with a focus on delivering practical solutions.
• Always looking for smarter, simpler and more efficient ways of working.
• Exceptional communication and stakeholder management skills.
• Ability to build trusted relationships across all levels of the organisation.
• Comfortable influencing, challenging and collaborating to achieve the best outcomes.
• Highly organised with the ability to prioritise effectively in a fast-moving environment.
• Resilient, flexible, adaptable and energised by challenges.
• Excited by the opportunity to help build and shape the future of logistics at Octopus Energy.
• Spots opportunities, takes ownership and isn't afraid to challenge the way things have always been done, if it means delivering a better experience for our customers and colleagues.
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