At a Glance
- Tasks: Lead customer experience insights and shape operational strategies using data.
- Company: Join Octopus Electric Vehicles, where customers are at the heart of everything we do.
- Benefits: 12-month fixed-term contract with opportunities for professional growth and development.
- Other info: Dynamic role with a focus on collaboration across teams and driving meaningful change.
- Why this job: Make a real impact by transforming customer insights into actionable strategies.
- Qualifications: Strong analytical skills, experience with data tools like SQL and Excel, and a passion for customer experience.
The predicted salary is between 50000 - 60000 £ per year.
Customers are at the heart of everything we do at Octopus Electric Vehicles.
Key Responsibilities
- Shape our thinking and understanding of customer experience and wider operational performance to support front line staff through to SLT leadership.
- Create a data-led understanding of what our customers are experiencing and what they are telling us, building a full view of the Voice of the Customer.
- Help us understand what we should be tracking and measuring to understand our customers (i.e. metric creation) and build reporting to monitor performance.
- Work with the Director of Operations and Head of Customer Operations to create strategy & implementation plans off the back of CX data, and help us make the right prioritisation calls to address the biggest CX pain points.
- Create strong stakeholder relationships, across the front line teams, the Data Team, Operations Leadership and the SLT.
- Build-on and oversee our headcount forecasting tooling.
Requirements
- Finding meaning in messy data and turning it into a strategy with measurable improvements.
- Changing requirements and vague briefs.
- Working with both data teams and frontline operational teams.
- Communicating with both technical and non-technical stakeholders, and adapting your content to the audience.
- Large datasets to identify key insights.
- Structuring output ready for senior leadership review.
- Customer data and insights.
- SQL, Excel and exploring AI tooling.
- Overseeing transformational projects and driving change with colleagues.
- Care deeply about customers and the people serving them.
- Are highly analytical and comfortable working with messy data.
- Can use data to find patterns, causes and opportunities.
- Understand that insight only matters if it changes decisions or behaviour.
- Can turn vague questions into structured analysis.
- Can communicate complex findings simply for front-line through to senior leadership audiences.
- Are excited by the potential of AI to evolve how we understand customers and operations.
- Have strong judgement on what matters and what is noise.
- Can work quickly without losing accuracy.
- Are comfortable with ambiguity and imperfect systems.
- Can work credibly with both data teams and frontline operational teams.
- Have the humility to understand the real work before recommending improvements.
- Have the drive to turn analysis into operational progress.
- Are comfortable using data to influence decisions.
Operational Insights Lead (12 month FTC) in London employer: NextGenEnergyJobs
NextGenEnergyJobs is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about driving change in the home energy sector. With a strong emphasis on employee growth, we offer ample opportunities for professional development and mentorship, ensuring that our team members thrive in their roles. Located in a vibrant area, we provide a dynamic environment where your contributions directly impact our mission to create sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Insights Lead (12 month FTC) in London
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We think you need these skills to ace Operational Insights Lead (12 month FTC) in London
Some tips for your application 🫡
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Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to NextGenEnergyJobs, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
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For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at NextGenEnergyJobs.
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