Customer Operations Specialist

We're making energy fair, clean, and simple for all using technology.

Responsibilities

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
• Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
• Dig in to the technical side of the product as you solve customer queries
• Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
• As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers
• Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow

Requirements

• To get real energy from talking to customers and helping figure out solutions
• Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to
• Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team
• Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team
• Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important