At a Glance
- Tasks: Deliver exceptional customer service and support dealer accounts in a fast-paced environment.
- Company: Join NextGear Capital, the UK's leading provider of Stocking Plans for dealers.
- Benefits: Enjoy exclusive discounts, paid birthday off, Well-Being Day, and Charity Day.
- Other info: Dynamic culture with training opportunities and career growth.
- Why this job: Be part of a diverse team where your voice matters and make a real impact.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 28000 - 28000 £ per year.
- Hybrid - 3 days a week working in our Chester office
- Full Time (Monday - Friday 8:45am - 5:15pm)
Be a part of something big!
Next Gear Capital UK and Ireland, part of the Cox Automotive Group, is the UK’s leading provider of Stocking Plans for independent and franchise dealers.
The Customer Support Function is responsible for supporting the wider business with several functions namely document production, making accounts live and general maintenance of the dealer’s stock plan.
Why Join Us & What’s In It For You?
As a Next Gear Capital team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
And there’s even more to enjoy
- A diverse, supportive team where your voice matters
- Full training and development opportunities
- A dynamic and growing company culture
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
About The Role
We're looking for a proactive and customer-focused Senior Customer Support Specialist to join our growing team.
This is an exciting opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and is ready to take the next step by supporting colleagues and helping drive continuous improvement.
- What You’ll Be Doing
- Deliver exceptional customer service via telephone and email.
- Review documentation and activate dealer accounts accurately.
- Process vehicle funding, settlements, refunds and account maintenance.
- Liaise with dealers, suppliers and internal teams to resolve queries.
- Produce daily, weekly and monthly reports.
- Support the Customer Service Manager by coordinating workloads and deputising when required.
- Assist with onboarding and coaching new team members.
- Identify opportunities to improve processes and enhance the customer experience.
- What We’re Looking For
- Previous experience in customer service and administration.
- Strong communication and problem-solving skills.
- Excellent attention to detail and organisational ability.
- Confident using Microsoft Office, particularly Excel.
- Ability to prioritise tasks in a busy environment.
- Experience supporting or mentoring colleagues is desirable.
- Automotive industry knowledge is beneficial but not essential.
- We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
If you're ready to take the next step in your career and grow with a dynamic and supportive team, we'd love to hear from you.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy.
We work with a carefully selected and trusted group of recruitment partners.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager.
- We will not be responsible for any fees related to unsolicited submissions
- #J-18808-Ljbffr
Senior Customer Support Specialist in Chester employer: NextGear Capital UK & Ireland
NextGear Capital UK & Ireland is an excellent employer, offering a dynamic work environment in Chester where innovation and teamwork thrive. Employees benefit from comprehensive development opportunities, a supportive culture that values leadership and collaboration, and a range of perks designed to enhance work-life balance. Join us to make a meaningful impact while advancing your career in a company that prioritises growth and success.
Contact Details:
NextGear Capital UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Support Specialist in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NextGear Capital UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NextGear Capital UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Support Specialist in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NextGear Capital UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at NextGear Capital UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NextGear Capital UK & Ireland!
How to prepare for a job interview at NextGear Capital UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
