At a Glance
- Tasks: Engage with customers to support their journey from onboarding to production readiness.
- Company: Join a leading gaming platform company with a focus on innovation and customer success.
- Benefits: Flexible working environment, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic team with excellent career advancement opportunities.
- Why this job: Be at the forefront of technology, solving complex challenges and making an impact in gaming.
- Qualifications: Experience in customer-facing technical roles and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a Customer Integration Engineer to join our growing Customer Engineering capability and support the successful adoption of Quixant gaming platforms across EMEA and other strategic markets. This is not a traditional support role. You will work directly with customers throughout their journey, from evaluation and onboarding through to integration and production readiness, helping them move faster, solve complex technical challenges, and successfully bring products to market. You will also contribute to the development of integration tools, OS images, example applications and documentation, helping make our platforms easier to adopt at scale. This role will be based in either the UK or Italy. Candidates in both locations will be required to attend the office 2–3 days per week, either in Crawley, UK, or Torrita Tiberina, Rome.
Key Responsibilities
- Customer Integration & Technical Engagement: Work directly with customers during evaluation, onboarding, integration and production readiness phases. Investigate and resolve complex technical issues across hardware, OS and software layers. Reproduce customer issues, gather evidence, and coordinate structured escalation with Engineering and Product teams. Deliver technical workshops, onboarding sessions and product demonstrations. Communicate clearly with customers and internal stakeholders, translating complex technical topics into actionable guidance.
- Platform & System Integration: Support configuration and troubleshooting of Windows and Linux environments on Quixant platforms. Assist with creation and validation of customer-ready OS images and reference configurations. Support integration of peripherals and external devices. Guide customers on platform capabilities, system security, BIOS configuration and best practices. Participate in integration testing, benchmarking and system validation.
- Software Enablement & Integration Tooling: Support adoption of Quixant software platforms and integration layers. Develop and maintain integration tools, scripts, utilities and example code. Contribute to OS provisioning workflows, configuration tools and other enablement assets. Collaborate with Software, Firmware, FPGA and Product teams to improve tooling and integration experience. Treat integration tooling as a core part of the product and customer experience.
- Documentation, Knowledge & Product Feedback: Create and maintain high-quality technical documentation and integration guides. Capture recurring issues, integration challenges and customer feedback in a structured way. Provide actionable input to Product and Engineering teams based on real-world usage. Support technical marketing and pre-sales activities with demos and technical validation. Contribute to knowledge management and future AI-driven support initiatives.
Required Skills & Experience:
- Experience in a customer-facing technical role (e.g., Integration Engineer, Solutions Engineer, FAE, Technical Support Engineer or similar).
- Strong troubleshooting skills across Windows and/or Linux systems (logs, drivers, services, configuration).
- Experience with embedded systems, industrial PCs or hardware/software integration.
- Working knowledge of software development (C, C++, C#, Rust, Python, APIs, SDKs or similar).
- Ability to read, modify and create scripts or example code.
- Familiarity with common interfaces (USB, serial, TCP/IP, PCIe, GPIO).
- Strong communication skills and ability to work with both technical and non-technical stakeholders.
- Ability to manage multiple priorities across customers and internal teams.
Customer Integration Engineer in Crawley employer: Nexteq plc
Quixant is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Customer Integration Engineer to thrive. With opportunities for professional growth and development, employees are encouraged to engage directly with customers, tackling complex technical challenges while contributing to the evolution of cutting-edge gaming platforms. Located in either Crawley, UK, or Torrita Tiberina, Rome, the company offers a dynamic environment where team members can enjoy a balanced work-life experience while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Integration Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Customer Integration Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub repository showcasing your projects, especially those related to integration tools or software development. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on explaining complex technical topics clearly, as this is key for the Customer Integration Engineer role.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your customer-facing experience and troubleshooting skills, and let’s get you on board!
We think you need these skills to ace Customer Integration Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Integration Engineer role. Highlight any customer-facing technical roles you've had and showcase your troubleshooting skills across Windows and Linux systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in integration and software development makes you a perfect fit for our team at StudySmarter.
Showcase Your Technical Skills:Don’t forget to mention your experience with embedded systems and any programming languages you know. We love seeing candidates who can read, modify, and create scripts or example code, so make that clear!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nexteq plc
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows and Linux systems. Be ready to discuss how you've tackled complex technical issues in the past, as this role requires a solid understanding of hardware and software integration.
✨Showcase Your Customer Engagement Skills
Since this role involves direct interaction with customers, prepare examples of how you've successfully communicated complex technical topics to non-technical stakeholders. Think about times when you delivered workshops or demos and how you made the content accessible.
✨Demonstrate Your Problem-Solving Ability
Be prepared to walk through a technical challenge you've faced and how you resolved it. This could involve reproducing customer issues or coordinating with engineering teams. Highlight your analytical skills and how you approach problem-solving.
✨Familiarise Yourself with Quixant Platforms
Do some research on Quixant's gaming platforms and their integration tools. Understanding their products will not only show your interest but also help you answer questions more effectively. If possible, think of ways you could contribute to improving their integration experience.
