UX/UI & Service Designer

THE ROLE

As a hands-on UX/UI & Service Designer, you will design and test user-centred digital products and supporting services within our new IT function. You will plan and run research, translate insights into intuitive interfaces and end-to-end service journeys, and collaborate closely with engineers and product owners to ship high-quality solutions.

KEY RESPONSIBILITIES

• User Research & Testing

• Plan, conduct and analyse qualitative and quantitative studies (interviews, usability tests, surveys, analytics reviews).
• Communicate findings through personas, journey maps and actionable insights.

• Create information architectures, user flows, wireframes, high-fidelity UI and interactive prototypes in Figma.
• Ensure designs are responsive and meet WCAG 2.2 AA accessibility standards.

• Document current and future service blueprints, highlighting backstage processes, systems and roles.
• Identify pain points and opportunities to streamline user and staff experiences.

• Reuse and extend our component library; document new patterns for wider adoption.

• Work day-to-day with product, engineering and QA in Scrum/Kanban squads.
• Provide clear design specifications and support implementation via design reviews.

• Define success metrics with product teams and iterate designs based on data and feedback post-launch.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Time management & prioritisation skills - the ability to effectively manage yourself and your workload is critical.
• Excellent communication skills (in English or/and other European languages) - you must be able to organise your thoughts in a way that others find clear and compelling.
• Flexibility - being an effective team player means being flexible in your approach and open to getting involved with new things.
• Intellectual Curiosity - we are looking for someone who is truly interested in our profession and has the intellectual curiosity to delve deep into topics.
• IT Literacy - you need to be comfortable with IT systems and working with data (you should have at least intermediate-level Excel).
• Delivery focus - the ability to proactively churn through work at pace and deliver quality outputs really matters!
• Strong critical thinking and problem-solving skills.
• Passion for our mission ‘to generate a more sustainable future by leading the transition to clean energy.

EXPERIENCE & QUALIFICATIONS

• 3–5 years professional experience delivering UX/UI and service design for digital products.
• Strong portfolio demonstrating research-backed design solutions and measurable impact.
• Proficient with Figma (or similar), prototyping, and collaboration tools (Miro, Jira, Confluence).
• Working knowledge of HTML/CSS principles to facilitate handoff and implementation conversations.
• Experience conducting usability testing and analysing mixed-method research data.
• Comfortable working in agile delivery environments alongside cross-functional teams.
• Solid understanding of accessibility and inclusive design practices.
• Degree or equivalent experience in UX Design, Service Design, HCI, Interaction Design or related field.
• Relevant certification (e.g. NN/g UX Certification) advantageous.

WHAT WE OFFER

• A busy role in a supportive team, with plenty of opportunities to learn.
• International scope – we operate in over 8 countries.
• Hybrid working – we will need you in our London Office (Soho) at least 2 times a week, but you will normally be able to work remotely for the remainder of the week.
• Annual discretionary bonus.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.