Role: 2nd Line IT Support Engineer
Location: Stoke-on-Trent
£36,000 + Benefits
Manufacturing Sector
Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2nd Line IT Engineer to join a leading manufacturing company in Stoke-on-Trent, supporting both office and production environments.
This role is hands-on, varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same.
What you'll be doing
- Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
- Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
- Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
- Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
- Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
- Producing clear documentation for systems, assets, and incidents.
What we're looking for
- Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus).
- Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD).
- Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls.
- Strong troubleshooting skills with a proactive approach.
- Excellent communication skills - able to support colleagues at all levels.
- Full UK driving licence (occasional travel may be required).
What's in it for you
- Salary up to £36,000 depending on experience.
- A stable, established employer in the manufacturing sector.
- On-site role with plenty of variety day to day.
- Training and career development opportunities.
- Pension scheme and additional company perks.
If you're ready to take ownership of IT support in a busy, hands-on environment and want to see the direct impact of your work, this could be the perfect next step.
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2nd Line IT Support in Stafford employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
