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For Companies At a Glance
- Tasks: Lead service desk and engineering teams to ensure top-notch service delivery.
- Company: Established Managed Services provider in the heart of London.
- Benefits: Competitive salary, hands-on leadership role, and career growth opportunities.
- Why this job: Make a real impact by driving operational efficiency and client satisfaction.
- Qualifications: Experience in service operations and strong leadership skills required.
- Other info: Dynamic work environment with a focus on innovation and performance.
The predicted salary is between 45000 - 50000 £ per year.
An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients. This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset. You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service.
Key Responsibilities
- Lead and develop the service desk and field engineering teams.
- Ensure all client service requests are prioritised and resolved within agreed SLAs.
- Drive accountability, ownership and high performance across the service function.
- Implement structured preventative maintenance programmes.
Service & Operations Manager employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service & Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their Managed Print Services division inside out, so you can showcase how your experience aligns with their needs. We want you to impress them with your knowledge!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams to success or improved service delivery. This will help you demonstrate your operational discipline and commercial awareness during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service & Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Operations Manager role. Highlight your experience in managing teams and improving service delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and driven operational efficiency in the past. We love a good story that showcases your achievements!
Showcase Your Data-Driven Mindset: Since this role requires a data-driven approach, make sure to mention any relevant metrics or KPIs you've worked with. We appreciate candidates who can demonstrate their impact through numbers, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nextech
✨Know the Company Inside Out
Before your interview, take some time to research the Managed Services provider thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the hands-on nature of the Service & Operations Manager role, be ready to discuss specific scenarios you've faced in previous positions. Think about challenges you've overcome, how you led teams, and how you ensured operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Style
As a leader, it's crucial to convey your leadership style during the interview. Be prepared to discuss how you motivate teams, handle conflicts, and drive performance. Share examples that highlight your ability to foster accountability and ownership within your teams.
✨Demonstrate Your Data-Driven Mindset
Since the role requires a data-driven approach, come equipped with examples of how you've used data to improve service delivery or operational performance in the past. Discuss any tools or metrics you've implemented to track success and how they contributed to achieving business goals.