At a Glance
- Tasks: Support customers by troubleshooting incidents and managing service requests in a dynamic environment.
- Company: Join a growing Managed Service Provider with a focus on customer satisfaction.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborative team environment with opportunities to work on exciting projects.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: Experience in service desk roles and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
- Service Desk
- Engineer
- Work
- Model: Remote
Salary: £40k - £45k (Depending on experience to date) Time/Shifts: Between Monday to Friday OR Saturday to Monday About the Role A great opportunity for an experienced, customer-focused Senior Service Desk Engineer to join a growing MSP supporting a mix of on-premises and Azure customer environments.
As Senior Service Desk Engineer , you'll need a genuine passion for problem-solving and a customer-first mindset, comfortable balancing hands-on troubleshooting with longer-term project and delivery work.
This is a varied role - some days you'll be deep in a live incident, others you'll be documenting fixes or helping plan a customer deployment.
You'll act as a key point of contact on the service desk, handling critical tickets, escalations and change requests.
Strong written and verbal communication is essential, along with a collaborative approach - you'll be working closely with the wider support team and helping strengthen relationships with customers.
Key Responsibilities Reporting to the Service Desk Manager, as part of a four-person engineering team, the Senior Service Desk Engineer will: Act as technical point of contact for incidents and service requests Own major incidents end-to-end across Az...
Service Desk Engineer employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
