Role: 3rd Line Engineer
Location: Reigate
Salary: £50,000 - £55,000
Setup: Hybrid (2 days from home)
We're recruiting for an established technology services business looking to add an experienced Senior Technical Support Specialist to its growing team.
This is a senior technical position acting as a key escalation point for complex infrastructure, cloud, networking and security issues, while supporting and mentoring less experienced engineers.
The role
- Act as the highest technical escalation point for complex support incidents
- Administer and troubleshoot Microsoft 365, Azure, Entra ID and Windows Server
- Support networking, firewalls, VPNs and security solutions
- Carry out root cause analysis and implement permanent technical fixes
- Support VMware, Hyper-V and backup environments
- Work directly with customers to resolve business-critical technical issues
- Mentor and provide technical guidance to 1st and 2nd Line Engineers
- Recommend improvements to customers' IT environments
- Work alongside Account Management and Professional Services on solution design and delivery
What we're looking for
- 5+ years' IT support experience, ideally within an MSP
- Strong Microsoft 365 and Azure administration experience
- Excellent networking and security troubleshooting skills
- Strong Windows Server, VMware and/or Hyper-V knowledge
- Experience supporting SME customers
- Confident communicating with senior stakeholders and C-suite contacts
- Microsoft, CompTIA or ITIL certifications would be advantageous
- Full UK driving licence required
Package
- £50,000 - £55,000 basic salary
- Hybrid working: 3 days office / 2 days remote
- Reigate, Surrey
- Pension, training and certification support, plus clear opportunities for progression.
This would suit an experienced 3rd Line Engineer, Senior Support Engineer, Senior Infrastructure Engineer or Technical Consultant looking for a customer-facing senior technical role with plenty of variety. #J-18808-Ljbffr
3rd Line Engineer in Reigate employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
