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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues in educational settings.
- Company: Leading UK technology company focused on education.
- Benefits: Salary up to £30,000, full-time role with growth potential.
- Why this job: Make a difference in schools while developing your tech skills.
- Qualifications: Experience in Managed Service Providers and strong communication skills.
- Other info: Join a dynamic team dedicated to enhancing educational technology.
The predicted salary is between 24000 - 36000 £ per year.
A leading technology company in the UK is seeking a 2nd Line Service Desk Engineer to provide technical support within educational environments. This full-time role offers a salary up to £30,000 per annum. The ideal candidate will have a background in Managed Service Providers and experience in schools, colleges, or universities.
Responsibilities include:
- Managing tickets
- Resolving escalated issues
- Maintaining IT infrastructure across multiple sites
Excellent communication and customer service skills are essential.
2nd Line Service Desk Engineer - Education MSP in Reigate employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer - Education MSP in Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or tech community. You never know who might have a lead on that perfect 2nd Line Service Desk Engineer role.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of IT infrastructure. We want to see you shine in those interviews!
✨Tip Number 3
Show off your customer service skills! Remember, communication is key in this role. Practice explaining complex tech issues in simple terms, as if you're talking to a teacher or student.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Service Desk Engineer - Education MSP in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Service Providers and educational environments. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing technical support in education. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to 2nd Line support. Familiarise yourself with common issues faced in educational environments, as well as the tools and software used by Managed Service Providers. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since excellent communication and customer service skills are essential for this role, prepare examples of how you've successfully resolved issues for users in the past. Think about times when you went above and beyond to help someone, especially in a school or college setting.
✨Understand the Educational Environment
Research the specific challenges and needs of IT in schools, colleges, and universities. Being able to discuss these insights during your interview will demonstrate your genuine interest in the role and show that you understand the unique context of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific technologies they use. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
