At a Glance
- Tasks: Provide 2nd line technical support and resolve diverse IT issues for SME clients.
- Company: Join a well-established Managed Service Provider with a collaborative team.
- Benefits: Enjoy a competitive salary, staff bonus scheme, and ongoing training opportunities.
- Other info: Opportunity for career growth and exposure to various client environments.
- Why this job: Gain hands-on experience with cutting-edge technologies in a hybrid working environment.
- Qualifications: Previous 2nd Line Support experience and strong troubleshooting skills required.
The predicted salary is between 28000 - 35000 £ per year.
Location: Oxford (Hybrid working with occasional travel to client sites)
Salary: £28,000 - £35,000 DOE
Type: Permanent
Overview
Our client, a well-established Managed Service Provider (MSP), is looking to recruit a 2nd Line Engineer to join their growing support team. Supporting a broad range of SME clients, this role offers exposure to a diverse technology stack and the opportunity to work across desktop, server, cloud, and security environments. This is a hybrid position, combining remote working, office-based collaboration, and occasional travel to customer sites when required.
Key Responsibilities
- Provide 2nd line technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, networking, and infrastructure issues.
- Manage and complete service requests, incidents, and routine IT administration tasks.
- Perform system maintenance and monitoring activities.
- Take ownership of support tickets through to resolution, ensuring excellent customer communication throughout.
- Escalate complex issues where appropriate while maintaining accountability for progress.
- Liaise with third-party vendors and service providers when required.
- Produce technical reports and documentation for both internal and customer use.
- Support a variety of Microsoft-based environments, cloud platforms, and security solutions.
Skills & Experience
Essential
- Previous experience in a 2nd Line Support or Helpdesk role, ideally within an MSP environment.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Microsoft Windows desktop environments.
- Knowledge of Microsoft 365 and Office applications.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Professional and customer-focused approach.
- Self-motivated with a willingness to learn and develop new technical skills.
Desirable Technical Experience
- Desktop & End User Technologies
- Windows 10 and Windows 11
- Microsoft 365
- Microsoft Intune
- Apple macOS and iOS
- Endpoint Security solutions (Antivirus, EDR, XDR)
- SaaS Backup solutions
- Server & Infrastructure Technologies
- Windows Server 2016-2025
- Microsoft Azure
- Microsoft Exchange / Hosted Exchange
- Remote Desktop Services (RDS)
- VMware
- Backup technologies such as Datto, Veeam, and similar solutions
Benefits
- Staff bonus scheme
- Pension scheme
- Annual leave increasing with length of service
- Ongoing training and development opportunities
- Hybrid working model
- Exposure to a wide range of technologies and client environments
2nd Line Engineer in Oxford employer: Nextech
Join a dynamic Managed Service Provider in Oxford, where you will thrive in a supportive work culture that values employee growth and development. With a hybrid working model, competitive salary, and exposure to diverse technologies, this role as a 2nd Line Engineer offers not just a job, but a meaningful career path in a collaborative environment that prioritises both professional and personal advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nextech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nextech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nextech!
✨Direct Apply to Nextech
Let's not forget to apply directly through the Nextech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nextech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nextech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nextech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
