At a Glance
- Tasks: Provide 1st line technical support and troubleshoot IT issues for customers.
- Company: Join a market-leading IT provider with a focus on employee development.
- Benefits: Earn up to £32,000 with flexible working and ongoing training opportunities.
- Other info: Enjoy a supportive team environment with clear progression paths.
- Why this job: Kickstart your IT career while working with diverse technologies and clients.
- Qualifications: Experience in IT support, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Northampton
Salary: Up to £32,000
Set-up: Flexible Working
Company: Market-Leading IT Provider
We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton. This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients.
The Role
As a Service Desk Engineer, you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset. The role is primarily office/home-based with occasional visits to client sites when required.
Key Responsibilities
- Providing 1st line technical support via phone, email and remote tools
- Logging, updating and resolving support tickets
- Troubleshooting hardware, software and network issues
- Supporting Microsoft 365 environments
- Managing user accounts and permissions through Active Directory and Azure
- Escalating complex issues to senior engineers where appropriate
- Maintaining excellent customer service standards throughout the support process
- Assisting with IT deployments and client onboarding projects
Skills & Experience
We're interested in candidates who have experience with some or all of the following:
- Previous experience within an IT support or service desk environment
- Microsoft Windows 10/11
- Microsoft 365
- Active Directory
- Azure / Entra ID
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Strong communication and problem-solving skills
- Full UK driving licence preferred due to occasional client site visits
What's on Offer?
- Salary up to £32,000
- Flexible working arrangements
- Exposure to a wide range of technologies and projects
- Clear progression and development opportunities
- Supportive and collaborative team environment
- Opportunity to work for a market-leading IT provider with an excellent reputation
- Ongoing training and certification support
If you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.
Service Desk Engineer in Northampton employer: Nextech
Join a market-leading IT provider in Northampton, where your career as a Service Desk Engineer will flourish in a supportive and collaborative environment. With flexible working arrangements, ongoing training, and clear progression opportunities, this company is dedicated to investing in your professional growth while exposing you to a diverse range of technologies and clients. Experience a workplace that values its employees and fosters a culture of development and innovation.
