At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot IT systems and networks.
- Company: Established Managed Service Provider with a focus on teamwork.
- Benefits: Full-time role with opportunities for professional growth and skill development.
- Other info: Mentorship opportunities and a chance to work with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience in IT support and strong problem-solving skills.
Job Description 2nd Line Support Engineer
Location: Northampton Job Type: Full-time, Permanent
We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP).
You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.
Key Responsibilities
- Resolve 2nd line support tickets and escalated issues.
- Troubleshoot hardware, software and networking problems.
- Support Windows, Active Directory and Group Policy.
- Manage Microsoft 365, Azure, Entra ID and Intune.
- Support networks, Wi-Fi, VoIP and Microsoft Teams.
- Provide occasional onsite support.
- Work with 1st and 3rd line teams to resolve complex issues.
- Participate in a rotating out-of-hours support rota.
Requirements
- Previous 2nd Line Support experience.
- Strong Windows and troubleshooting skills.
- Experience with Active Directory, Microsoft 365 and networking.
- Azure, Entra ID, Intune and VoIP experience is desirable.
- Good communication and customer service skills.
- Relevant IT certifications are an advantage.
Benefits
- Competitive salary.
- Flexible Working Arrangements
- 22 days holiday + birthday, increasing to 25 days.
- Pension and healthcare cash plan.
- Life assurance.
- Employee discounts.
- Funded training and certifications.
- Career progression opportunities.
2nd Line Support Engineer in Northampton employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
