IT Systems & Network Support Engineer
Salary: £35,000
Location: Hybrid remote
Division: IT Support Services
Reports to: Support Services Manager
About the Role
We're looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You'll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.
What You'll Do
- Resolve Help Desk escalations within SLA targets
- Log, diagnose and fix support issues owning them through to resolution
- Keep customers and colleagues updated throughout each call
- Provide technical guidance and support pre-and post-sales
- Prepare, configure and commission hardware and software
- Evaluate new technologies and feed back findings
- Write and maintain clear technical documentation
- Champion good information security practices
What We're Looking For
Technical experience in some of the following:
- Windows Server/desktop support, Active Directory, DNS, DHCP
- Microsoft 365/Exchange, Entra ID, Azure
- Intune Autopilot/ImmyBot deployment
- Networking (LAN/WAN/WLAN) configuration and troubleshooting
- VMware/Hyper-V virtualisation
- Backup, replication and disaster recovery
- SAN/NAS storage
- Security tools: antivirus, VPN, firewall, MFA/2FA, IAM
You are:
- A confident problem-solver who works well solo or in a team
- Organised, detail-oriented and great under pressure
- A strong communicator with a customer-first attitude
- Comfortable juggling multiple priorities at once
- Security and compliance aware
Qualifications
- Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent)
- Microsoft certifications are a plus, not a requirement
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IT Systems & Network Engineer in North East employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
