Role: 2nd Line IT Support Engineer
Location: Cheshire (East)
Salary: Up to £35,000
Setup: 5 days in office
We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer to its technical team.
This is a hands-on role combining remote support, troubleshooting and client-site work, with the opportunity to get involved in installations and broader technical projects. The business places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution.
The role
- Provide primarily 2nd Line IT support across a varied customer base
- Diagnose and resolve hardware, software, network and infrastructure issues
- Deliver support both remotely and through client site visits
- Work across Microsoft technologies, networking and virtualisation
- Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
- Support firewalls, routing and general networking issues
- Assist with customer installations, upgrades and technical projects
- Maintain strong communication with customers throughout incidents and requests
- Continue developing technically, including working towards relevant Microsoft certifications
What we're looking for
- Previous experience in a 2nd Line IT Support / IT Engineer position
- Ideally experience working within an MSP or IT services environment
- Strong Microsoft support knowledge
- Good understanding of networking, including TCP/IP, DHCP and DNS
- Exposure to firewalls, routing and virtualisation
- Comfortable dealing directly with customers remotely and on-site
- A proactive attitude with strong troubleshooting and communication skills
Package
- Up to £35,000, depending on experience
- Monday to Friday
- On-call rota
- Company vehicle/fuel card or business mileage arrangement
- Workplace pension
- Free parking
- 28 days annual leave
The MSP preference, Microsoft/networking requirements, client-site work, on-call structure and benefits reflect the previous brief supplied by the client.
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2nd Line Engineer in Middlewich employer: Nextech
Nextech is an exceptional employer, offering a dynamic work environment in St Ives, Cambridgeshire, where innovation and collaboration thrive. With competitive salaries up to £60,000, flexible working arrangements, and ample opportunities for career progression, we empower our employees to grow and excel in their roles while delivering impactful infrastructure and networking solutions. Join us to be part of a forward-thinking team that values your expertise and fosters a culture of continuous improvement.
