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- Tasks: Resolve complex technical issues and support hybrid cloud systems.
- Company: Growing tech business with a strong engineering team.
- Benefits: Competitive day rate, clear progression, and stable shift patterns.
- Other info: Temp-to-perm role with genuine career growth opportunities.
- Why this job: Gain hands-on experience and learn from senior engineers in a dynamic environment.
- Qualifications: 2+ years in IT support with knowledge of Windows, Linux, and cloud technologies.
The predicted salary is between 29000 - 29000 £ per year.
Role: 2nd Line Technical Support Engineer - Temp-to-Perm
Location: Knutsford, Cheshire (5 days onsite)
Contract: Temp-to-perm - initial contract with view to permanent
Day Rate: £180 - £220/day (Inside IR35, via umbrella)
Perm equivalent on conversion: £29,000 + clear progression
Shifts: Rotating shift pattern - 06:00-14:30 / 14:00-22:30 / nights (9-5 for the first two weeks during onboarding)
Start: Immediate
The opportunity:
- We’re working with a growing technology business that’s expanding its engineering function. They’ve already built a strong small team and are now bringing in three additional 2nd Line Technical Support Engineers on a temp-to-perm basis - a genuine route into a permanent role with real progression behind it.
- This isn’t a phones-and-passwords desk. You’ll be the escalation point from 1st line, owning complex technical tickets end-to-end, getting hands-on with hybrid cloud and on-prem infrastructure, and learning directly from senior engineers.
What you’ll be doing:
- Resolving Level 2 tickets, incidents and escalations within SLA
- Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts
- Performing intermediate configurations, installations and updates across hybrid cloud and on-premises systems
- Producing root cause analysis on recurring issues and feeding improvements back into the team
- Supporting CI/CD pipelines and infrastructure-as-code tooling under guidance from senior engineers
- Escalating only the most advanced cases to L3 - with full context captured
- Contributing to the knowledge base and post-incident reviews
What we’re looking for:
- 2+ years supporting enterprise IT infrastructure
- Strong working knowledge across Windows Server (2012-2019), Linux (RedHat), SQL Server, Active Directory and Networking
- Familiarity with Azure (or another major cloud) and containerisation (Docker / Kubernetes)
- Scripting in at least one of PowerShell, Python or Bash
- Experience working to SLAs/KPIs in a ticketed environment
Nice to have:
- Exposure to Terraform / Ansible
- Voice recording platforms, IP networks or storage tech
- ITIL Foundation, Microsoft Azure certs, or a CS/IS degree
The kind of person we need: reliable, methodical, good with people as well as systems. Comfortable owning a problem and seeing it through. Happy to learn from the engineers around you rather than just executing the JD.
Why this one is worth a look:
- Temp-to-perm structure - you get to see the team and tech before committing, and they get to see you. Win-win.
- Genuine progression - small engineering team that’s actively growing. Clear paths into L3, R&D or other parts of the business.
- Real learning environment - you’ll work alongside experienced engineers on a broad tech stack rather than being siloed.
- Stable shift pattern - once you’re allocated a shift, you stay on it (with flexibility for cover).
To apply:
Send your CV across and I’ll get back to you asap. Happy to have an initial chat to walk through the role, the team and the route to perm in more detail before anything formal.
Suitable for: 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer, IT Support L2, Systems Support Engineer.
Tier 2 Support in Manchester employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Support in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their tech stack and recent projects. This shows you’re genuinely interested and helps you tailor your answers to what they value.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with complex technical tickets, brush up on your diagnostic instincts and be ready to discuss how you’d tackle specific issues during the interview.
✨Tip Number 3
Show off your soft skills! Being reliable and methodical is key, but don’t forget to highlight your people skills. Share examples of how you've worked well in a team or helped colleagues solve problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Tier 2 Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tier 2 Support role. Highlight your experience with Windows Server, Linux, and any cloud technologies you've worked with. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can own a problem and see it through, so let us know how you’ve done that before!
Keep It Professional but Friendly: While we appreciate a casual tone, remember to keep it professional. Show us your personality, but also your reliability and methodical approach to work. We’re looking for someone who’s good with people as well as systems!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Linux, SQL Server, and networking. Be ready to discuss how you've tackled complex technical issues in the past, as this role will require you to troubleshoot and resolve Level 2 tickets effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've owned problems from start to finish. Think about specific incidents where you performed root cause analysis or contributed to improvements in processes. This will demonstrate your methodical approach and reliability.
✨Familiarise Yourself with the Tools
Get comfortable with hybrid cloud environments and tools like Azure, Docker, and Kubernetes. If you have experience with CI/CD pipelines or infrastructure-as-code, be ready to share that knowledge. It’ll show you're proactive and eager to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tech stack, and the progression opportunities within the company. This not only shows your interest but also helps you gauge if the environment is the right fit for you.