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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in Manchester with a hybrid work model.
- Benefits: Enjoy a competitive salary, 25 days leave, and professional development opportunities.
- Other info: Flexible working hours and a commitment to equal opportunities.
- Why this job: Kickstart your IT career in a collaborative environment while working from home.
- Qualifications: 1 year of IT support experience and knowledge of Windows and Microsoft 365.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment.
You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.
- Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Manage user accounts and permissions using Active Directory / Microsoft 365
- Maintain and update the IT asset register and documentation
- Escalate complex issues to senior IT staff or third-party vendors where appropriate
- Assist with IT projects and infrastructure improvements as required
- Ensure IT procedures and security policies are followed across the business
- Contribute to the continuous improvement of IT support processes and documentation
Minimum 1 year of experience in an IT support or helpdesk role
- Strong knowledge of Windows 10/11 operating systems
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Active Directory - creating and managing user accounts and groups
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Good understanding of IT security best practices
- Experience with an IT ticketing system
- Familiarity with remote desktop tools
- CompTIA A+, Microsoft certifications, or equivalent qualifications
- Experience working in a manufacturing or industrial environment
Salary up to £26,500 depending on experience
Hybrid working - 2 days on-site in Manchester, 3 days from home
Pension scheme
25 days annual leave plus bank holidays
Opportunities for training and professional development
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Senior Technical Support Engineer - Network in Manchester employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer - Network in Manchester
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Technical Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews like a pro! Research common technical support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really help you stand out from the crowd when applying through our website or elsewhere.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Technical Support Engineer - Network in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 10/11 and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit for our team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like TCP/IP and DNS. Be ready to discuss how you've used these in your previous roles, as this will show your technical capability.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in the past. Think about specific instances where you provided 1st or 2nd line support and how you escalated complex problems when necessary. This will demonstrate your hands-on experience.
✨Familiarise Yourself with the Company
Research the company’s IT environment and any recent projects they’ve undertaken. Understanding their operations will help you tailor your responses and show that you're genuinely interested in contributing to their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future IT projects. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.