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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in Manchester with a collaborative spirit.
- Benefits: Enjoy hybrid working, competitive salary, and generous leave.
- Other info: Great opportunities for training and professional growth await you!
- Why this job: Kickstart your IT career while making a real difference in a fast-paced environment.
- Qualifications: 1 year of IT support experience and strong tech skills required.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment.
You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.
- Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Manage user accounts and permissions using Active Directory / Microsoft 365
- Maintain and update the IT asset register and documentation
- Escalate complex issues to senior IT staff or third-party vendors where appropriate
- Assist with IT projects and infrastructure improvements as required
- Ensure IT procedures and security policies are followed across the business
- Contribute to the continuous improvement of IT support processes and documentation
Minimum 1 year of experience in an IT support or helpdesk role
- Strong knowledge of Windows 10/11 operating systems
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Active Directory - creating and managing user accounts and groups
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Good understanding of IT security best practices
- Experience with an IT ticketing system
- Familiarity with remote desktop tools
- CompTIA A+, Microsoft certifications, or equivalent qualifications
- Experience working in a manufacturing or industrial environment
Salary up to £26,500 depending on experience
Hybrid working - 2 days on-site in Manchester, 3 days from home
Pension scheme
25 days annual leave plus bank holidays
Opportunities for training and professional development
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Senior IT and AV engineer. in Manchester employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT and AV engineer. in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can showcase your experience with Windows 10/11 and Microsoft 365 confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT and AV engineer. in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 10/11 and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit for our team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these systems in your previous roles, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about a time when you faced a tricky problem and how you approached it. This will demonstrate your ability to think on your feet and provide efficient support.
✨Familiarise Yourself with Active Directory
Since managing user accounts is part of the role, make sure you understand how Active Directory works. Be ready to explain how you've created or managed user accounts and groups before. This will highlight your hands-on experience and technical capability.
✨Emphasise Your Team Spirit
This role requires collaboration, so be prepared to talk about how you work within a team. Share examples of how you've contributed to IT projects or improved processes in your previous jobs. This will show that you're not just a tech whiz but also a great team player.