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- Tasks: Provide 1st and 2nd line IT support to users, resolving technical issues efficiently.
- Company: Join a supportive tech team in Manchester with a hybrid working model.
- Benefits: Earn up to £26,500, enjoy 25 days leave, and access professional development.
- Other info: Flexible working arrangement with a focus on continuous improvement.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: 1 year of IT support experience and strong communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
Location: Manchester (Hybrid - 2 days on-site, 3 days from home)
Salary: Up to £26,500 per annum
Contract Type: Full-time, Permanent
Experience Required: Minimum 1 year in an IT support role
About the Role
We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment. You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business.
Key Responsibilities
- Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Set up and configure laptops, desktops, mobile devices, and peripherals
- Manage user accounts and permissions using Active Directory / Microsoft 365
- Maintain and update the IT asset register and documentation
- Escalate complex issues to senior IT staff or third-party vendors where appropriate
- Support onboarding of new starters, including equipment setup and system access
- Assist with IT projects and infrastructure improvements as required
- Ensure IT procedures and security policies are followed across the business
- Contribute to the continuous improvement of IT support processes and documentation
Required Skills & Experience
- Minimum 1 year of experience in an IT support or helpdesk role
- Strong knowledge of Windows 10/11 operating systems
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Active Directory - creating and managing user accounts and groups
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Experience troubleshooting hardware issues (laptops, desktops, printers, peripherals)
- Good understanding of IT security best practices
- Strong communication skills with the ability to explain technical issues to non-technical users
- A proactive, can-do attitude with excellent problem-solving skills
- Ability to manage and prioritise a varied workload effectively
Desirable Skills
- Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk)
- Knowledge of Azure Active Directory / Entra ID
- Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk)
- CompTIA A+, Microsoft certifications, or equivalent qualifications
- Experience working in a manufacturing or industrial environment
- Exposure to basic PowerShell scripting or automation
What We Offer
- Salary up to £26,500 depending on experience
- Hybrid working - 2 days on-site in Manchester, 3 days from home
- Pension scheme
- 25 days annual leave plus bank holidays
- Supportive team environment with room to grow
- Opportunities for training and professional development
How to Apply
To apply, please submit your CV with your most up to date experience and why you are interested in this role. This position is being recruited confidentially. Further details about the employer will be shared with shortlisted candidates. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
IT Support Engineer in Manchester employer: Nextech
Contact Detail:
Nextech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can explain technical issues in simple terms, as you'll need to communicate effectively with non-tech users.
✨Tip Number 3
Show off your skills! If you’ve worked on any personal projects or have relevant certifications, be ready to discuss them. This is your chance to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Microsoft 365, and any ticketing systems you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role and how your proactive attitude and problem-solving skills make you a great fit for our team.
Showcase Your Communication Skills: Since you'll be helping non-technical users, it’s important to demonstrate your ability to explain complex issues simply. Use clear language in your application to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Nextech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've tackled hardware and software issues in the past, as well as your experience with Active Directory. This will show that you're not just familiar with the tools but can also use them effectively.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face. Think about how you would diagnose and resolve issues like network problems or user account management. Practising these scenarios will help you articulate your thought process during the interview.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively, showcasing your strong communication skills.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Prepare examples of times when you've gone above and beyond in your previous roles, whether it was improving processes or helping colleagues. This will highlight your proactive, can-do attitude and problem-solving skills.